Job description

JOB OVERVIEW

• The qualified candidate will be responsible for the management of customer orders through the entire order fulfillment process.
• The Customer Care Representative will ensure complete customer satisfaction through timely, thorough follow through, keeping the customer appraised of their account status.
• The Customer Care Representative will function in a team environment while retaining the ability to empower themselves to perform their specific job functions and make decisions that are in the best interests of the customer and BASF.

Additional responsibilities include, but are not limited to:

Assisting in the resolution of outstanding credit issues,
non-conformances and various supply chain related projects.

This position will interface with various functions within the business:

Marketing, Sales and Logistics, at all levels of the organization.

Qualifications:

• SAP experience or other ERP system required (1-3 years)
• Bilingual (Spanish/French) preferred

Shift:

Hybrid - once up to speed, Remote 1-2 days out of the week

Initially will be in the office Monday-Friday 8am-5pm until familiar with role.

Job Types: Full-time, Contract

Salary: $34.00 per hour

Schedule:

• 8 hour shift

Application Question(s):

• Can you speak Spanish or French?
• Are you good in working Hybrid - once up to speed, Remote 1-2 days out of the week?

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Required)
• Order fulfillment: 1 year (Preferred)
• Management of customer orders: 1 year (Preferred)
• SAP experience or other ERP system: 1 year (Required)

Work Location: In person

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