Job description

Summary

Acts as a liaison between all customers and the pharmacy. Assists with complaints, orders, errors, account questions, billing, and other queries.

Hours - 1st shift 7-on/7-off 6:30am-5:00pm

Duties and Responsibilities

1. Provides customer service and issue/resolution.
2. Partners with Pharmacy to obtain necessary prescriptions for controlled drugs.
3. Resolves rejections, denials and PA’s associated with all adjudicated Medicaid, Medicare D or Private Insurance claims.
4. Serves as the communication liaison regarding medication or resident coverage issues with Executive Directors/Administrators, Director of Health Services/DON’s, Admissions, Social Services, Consultant Pharmacists, Internal Pharmacists, Data Entry, Business Office staff, Residents, Responsible Parties, Physicians, Medical Directors and PDP’s/Insurance plans.
5. Provides training to other staff necessary to successful performance, company standards and expectations and cross-functional awareness and proficiencies.
6. Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected.
7. Assists with special projects as needed.
8. Meets Expectations of Excellence for position.
9. Supports location, departmental goals, and the overall objectives of the Company.
10. Complies with all laws, regulations and standards of ethical conduct.
11. Responsible for uncompromising levels of cleanliness and safety.
12. Leads by Example (LBE), upholds and promotes the culture, mission and values of the Company.
13. Performs all job duties with a friendly positive and team-oriented approach.
14. Maintains professional/technical competencies and proficiencies for job responsibilities.
15. Complies with all Company policies, procedures, rules and standards.

Qualifications:

• High School diploma or equivalent. Associates degree preferred.
• Ohio Board of Pharmacy Technician licensure required. National certification may be required within up to one year of employment.

Experience:

• One (1) to three (3) years’ customer service experience. Healthcare, senior living industry, pharmacy or long-term care environment preferred.
• Minimum one (1) year multi-facility experience preferred.
• Exemplary computer skills that include knowledge of the Microsoft Office Suite of products..

At Synchrony Health Services, we offer collaborative clinical solutions for multiple aspects of senior housing and long-term care including pharmacy, rehabilitation, and lab. United by our culture of service, we believe in blending compassion with clinical expertise, to the benefit of our partners, our employees, and most importantly, the people we serve.

Synchrony Health Services is an Ancillary division of Trilogy Health Services, which is an award winning company that is leading the way in employee benefits, professional development, personal wellness and recognition. We invite you to learn more about our unique culture and the exciting opportunities that exist within our organization.

Let’s talk about benefits.

• Competitive salaries and weekly pay
• Wage increases EVERY quarter
• Student loan repayment, scholarships, and tuition reimbursement
• Health, dental, vision, and life insurance kick in on the first of the month after your start date
• 401(k) Match
• Bonuses for attendance, referrals, and gas
• Quarterly employee recognition ceremonies
• And so much more!

Synchrony Pharmacy complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Synchrony Pharmacy cumple con las leyes federales de derechos civiles aplicables y no discrimina por motivos de raza, color, nacionalidad, edad, discapacidad o sexo.
Synchrony Pharmacy 遵守適用的聯邦民權法律規定,不因種族、膚色、民族血統、年齡、殘障 或性別而歧視任何人。

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift

Work Location: One location

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