Tipico is an energetic, passionate, bold tech company, and we love sports! Tipico has recently expanded to the US market, establishing offices in Hoboken, New Jersey and Denver, Colorado. We are driven by our core values: passion, progress and trust. Our goal is to build the best possible mobile sports betting product in the industry, in order to amplify the emotions of millions of sports fans every day. Let’s Make This Interesting ™

Please note: this role is located in our Hoboken, NJ office; we work off a hybrid model and come into the office 2 days per week.

Tipico is looking for experienced customer care representatives to be the face of our sportsbook customer service operation. We want representatives to engage with our clients using live chat and email and promote our brand by providing outstanding assistance to our customers. Having a passion or knowledge of sports and betting is ideal, but if not, we will provide an extensive training experience as well as continued development to make sure you stay up to date with what’s happening in the world of gaming and sports. Weekend availability is required for this role. As Customer Care Representatives, you will:

• Provide a proactive, personalized service experience to our customers in a positive manner.
• Assist and resolve customer inquiries and complaints by providing the best recommendations and or solutions to the customer, with following up to ensure resolutions.
• Form trust and loyalty with customers by providing brand and product expertise.
• Provide accurate and complete information to customers using the right systems for gathering information.
• Adapt and work cross functionally with other departments.
• Adhere to strict procedures and policies of a highly regulated market.

• You must be at least 21 years of age or older
• Ability to type 50 WPM minimum
• Flexibility to work weekends or weekdays (especially during NFL season)
• You must have the ability to work from home on a hybrid basis
• Strong communication and conflict management skills
• High attention to detail
• Proven ability to sustain a high degree of confidentiality, trust and integrity
• Exceptional written and verbal communication skills

What's in it for you:

• Work in an environment where you, your work and ideas matter and have an impact.
• You will be a be part of the newest and up and coming USA online iGaming and sports betting companies in the market.
• Work in a new and young business with high growth potential.
• Build your own success story together with us.
• Work with self-organized, self-responsible and entrepreneurial employees.
• Start-up feeling, backed-up by a leading European sports betting house. We are a high-volume business and are taking off in the US!
• Competitive salary, Medical, Vision, Dental Benefits, Unlimited PTO, and more

Salary for this position is $40k plus bonus.