Customer Care Rep I - Imaging
Full Time
New Providence, NJ
Posted
Job description
Career Opportunities at Summit Health and CityMD
Summit Health and CityMD form a physician-driven, patient-centric network, committed to simplifying the complexities of health care and bringing a more connected kind of care. Our unique network was created by the 2019 merger between Summit Medical Group, one of the nation’s premier independent multispecialty medical groups, and CityMD, the leading urgent care provider in the New York metropolitan area. Together, Summit Health and CityMD deliver a more intuitive, comprehensive, and responsive care experience for every patient, regardless of the stage of life or health condition, through high-quality primary, specialty, and urgent care.
We are continually growing to meet the needs of our patients and deliver exceptional care to an even greater population. Summit Health now has more than 2,800 providers across more than 80 specialty areas, 13,000 employees, and over 370 locations in New York, New Jersey, Connecticut, Pennsylvania, and Central Oregon. CityMD has over 150 locations across the tri-state. We share a vision of improving the way health care needs are addressed by offering timely, high-quality, comprehensive care with an exceptional patient experience. Together, we provide the best possible care to every patient in every neighborhood.
Join our team!
Summit Health and CityMD are dedicated to hiring and retaining the right talent who will contribute to our ongoing expansion and success. We work to set clear goals and expectations, while regularly managing performance and cultivating personal and team capabilities within a positive, collaborative environment that recognizes and rewards success. We strive to make each team member's experience at our company inspiring. Explore our open positions and apply to become a part of the Summit Health and CityMD family.
Job Description
Essential Job functions:
- Be able to schedule, cancel and reschedule appointments according to protocol
- Obtain, verify and update patient demographics
- Maintain confidentiality according to policies: OSHA, HIPAA
- Register patients accurately
- Portal registration
- Ensures accuracy in placing order requests in the electronic health record.
- Demonstrates working knowledge of the insurance grid for all services performed
- Adheres to workforce maximization schedule.
- Answers phones immediately and demonstrates the ability to handle calls with the highest customer service possible. Consistently provides the highest level of customer service when interfacing with patients, co-workers, and other Summit Health departments.
- Achieves a minimum of 1600 calls per month on average. Maintain 95% or higher call quality threshold
- Be able to work in a fast-paced, multi-tasking environment
- Works as a team member demonstrating respect for the individuals, support, and help towards co-workers and physicians.
- Maintains a clean and professional work environment.
- Being able to establish and maintains a positive working environment – acts as a brand ambassador for all Summit Health providers and services.
General Job functions:
- Responsible for scheduling patient appointments in a multi-specialty, multi-location environment
- Accurately recommends physicians and schedules into more than 18 medical specialties with individual scheduling criteria for 400+ providers
- Responsible to identify and coordinate the required medical test prior to seeing a physician for a physical examination
- Coordinates appropriate patient appointments for the Summit Health Hadis outcome initiative which is tied to physician dashboards
- Must be able to identify WC/MVA insurance cases for referral to a care coordinator
- Perform patient account upgrades including demographics, health insurance, referring provider, and PCP
- Must be knowledgeable and conversational in all health insurances that are par or non-par with Summit Health
- Adheres to the call center schedule while being accountable to follow specific call quality guidelines and measurements
- Must be comfortable with daily extensive computer use navigating multiple applications while engaging in conversations with patients or clinical office staff
Physical Job Requirements:
- Dexterity of hands and fingers.
- Required to wear a headset
- Endurance (e.g., continuous typing, prolonged sitting/bending, walking).
Environmental Risks:
- Confined Spaces
- Allergens: dust, mold, and/or pollen
- Combative patients/visitors
Education, Certification, Computer, and Training Requirements:
- High School Graduate/GED required. A diploma from a vocational or technical program is required
- 2-4 years’ experience, required
- Ability to communicate in English, both orally and in writing required
- Strong interpersonal and customer service skills required
- Knowledge of medical terminology required
- Ability to organize and perform multiple tasks in a timely manner required. Strong attention to detail required
- Previous office and computer experience required. Experience with Standard Office Technology in a Windows-based environment preferred.
- Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred
Total Rewards at Summit Health CityMD
Our team members are essential to our mission to reshape healthcare through the power of connection. Summit Health highly values the critical role that health and wellness play in the lives of our team members and their families. We strive to provide a valuable suite of benefits, wellness programs, compensation, time off, and resources to support the wellbeing and personal needs of team members and their families at various stages of life and in their professional career. Collectively, we call these "Total Rewards“.
Here at Summit Health, our total rewards include, but are not limited to:
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We’ve Got You Covered - Health coverage is vital, and it begins as soon as the 1st of the month after you start employment.
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Build a Healthy Foundation – Various medical plan options, HDHP with HSA option and employer contribution, and waived copays at CityMD Urgent Cares.
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Enhance Your Health Coverage – Dental and vision insurance, plus healthcare and dependent care spending accounts.
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Safeguard Your Household – Company paid EAP and life insurance, plus optional supplemental life, pet, and legal plan insurance.
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Protect Against the Unexpected – Voluntary benefits including hospital indemnity, accident, critical illness, and disability insurance.
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Retirement Investing - 401(k) plan with company match every pay period to help you build towards your retirement.
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Work/Life Balance - Paid time off including PTO, holidays, and more so employees can take a break or care for themselves and their family.
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Paid Maternity Leave - Paid time off for the birth of a child to assist with important time away while welcoming the newest addition to your family.
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Reach Professional Goals – Tuition reimbursement, annual compensation and bonus program, and internal growth opportunities.
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Financial Wellness - Educational webinars, resources, and tools to help foster financial literacy.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit,
https://www.consumer.ftc.gov/JobScams
or file a complaint at
https://www.ftccomplaintassistant.gov/
.
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