Job description

Wright Orthodontics is looking for customer care phone representatives for our growing practice. Our phone representatives are the voice of our practice and we are looking to hire people who have a positive attitude and a cheerful demeanor. It is crucial that the person in this position is customer service oriented and has the ability to communicate effectively in English (Spanish is a plus). You will answer a high volume of inbound calls, schedule appointments, handle escalated issues and resolve customer concerns while providing top of the line service. You will need to: *Navigate our software and input customer information.* Utilize customer service experience to assist coworkers and teammates with issues they are unable to resolve *Act as a team leader when the manager is unavailable * Provide excellent customer experience with every call. Requirements are: *Technical Troubleshooting Experience and an understanding of Windows based PC hardware and computer software experience. * Ability to work in fast paced environment * Excellent verbal and written communication skills.:

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Employee discount
• Paid time off
• Referral program

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• customer service phone: 1 year (Preferred)

Work Location: One location

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