What We’re Looking For…

A Customer Care Manager who is responsible for the non-clinical supervision of Home Health Aides (HHAs) in our Home Care department.

This is a SALARIED position, working mainly day shift with some flexibility.

What You’ll Be Doing...

• Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
• Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone, and assigned staff are properly trained and available as needed.
• Assisting with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies.
• Assisting in the development of organization goals and agency performance improvement activities.
• Administering agency policies and procedures.
• Assisting the Director of Nursing with assessing the competency of staff to promote quality, continuity, and safety of a client’s care.
• Supervising, educating, and coaching other field personnel.
• Providing information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities.
• Assuring proper maintenance of clinical records in compliance with local, state, and federal laws.
• Maintaining timely and honest communication with employees and clients, and open discussion between collaborators.
• Conducting all business-related communication through one of BrightStar’s designated communication systems, which includes Clarity for phone calls, Notifyd for HIPAA compliant texting, MessageDesk for texting, and company email for emails.
• Identifying and communicating opportunities for process improvement to streamline processes and improve efficiency.
• Working with compliance of law and avoid liability for the company.
• Attending meetings and in-services, as scheduled.
• Any and all other duties assigned by the supervisor.

We Offer…

• Great pay
• Quality, comprehensive training
• The opportunity for professional and financial advancement
• Major medical health insurance
• Supplemental benefits through Aflac: Accident, Cancer Care, Critical Illness, Dental, Hospital, Life, Short Term Disability, & Vision
• Paid time off (PTO) and paid bereavement leave
• 401K
• Free CNA classes, free STNA testing, and discounted tuition for nursing school
• Referral Bonuses up to $350 per referral
• Employee Discounts
• Free Dave Ramsey finance classes
• Food Pantry
• Employee of the Month and Year Programs

Do you know someone who would be great for this role? You don’t have to work for BrightStar Care to be eligible for our Star Referral Program. Submit your referrals to: https://rb.gy/fefwvw

You’ll need to have:

• To be at least 18 years old
• Minimum of two (2) years’ experience in scheduling employees
• Minimum of one (1) year experience in management
• Valid driver's license
• Car insurance

Even better if you have:

• Bachelor's degree
• Minimum of one (1) year experience in home/facility healthcare
• Minimum of five (5) years’ experience in scheduling employees

Why BrightStar Care of S. Dayton/Warren County/West Chester?

BrightStar Care is a leading home healthcare and medical facility staffing franchise organization aimed at providing information, resources, and care to families in need. Our goal is to provide families with peace of mind, while positively impacting our employees. To accomplish this, we live by our core values:

• Make it great – We want to be approachable, fun, unflappable, kind, and empathetic.
• Do the right thing – We help first, are confident yet humble, do things for the greater good, and make a real difference.
• Be open and honest – We are honest, ethical, and tell the truth.
• Do what you say – We’re on time, finish what we start, are accountable for our actions, and take responsibility.
• Serve with passion – We focus on continuous improvement, while exceeding expectations, bringing out the best in others, and being detail oriented.

Enough about us, we want to learn more about you.

Apply Now!

Employees are required to undergo and pass a background check and drug test, in accordance with applicable laws/regulations.