Job description

Position Title: Customer Care Center Representative

Department: Company Stores

Status: Full Time or Seasonal

Reports to: Company Stores Customer Care Center Manager

FLSA Status: Non-Exempt

Position Purpose

Provides initial communication to inbound and outbound callers. Greets employees and visitors at the corporate office, as needed.

Position Responsibilities/Duties/Functions/Tasks

• Take customer calls - provide accurate, satisfactory answers to their queries and concerns
• Follow-up with clients and assist with appointment scheduling
• Provide information related to client accounts
• Assist with inbound and outbound client calls
• Ensure client information is properly documented
• Welcomes office guests and directs them to the person or office they are visiting
• Escalating queries and concerns
• Other duties as assigned

Position Skills and Qualifications

• Strong verbal and written communication
• Multitasking and organizational skills
• Interpersonal and customer service skills
• Comfortable working in fast-paced environment
• Time management skills
• Attentiveness and patience
• Ability to find the positive in any situation
• Working knowledge of Windows Professional and Microsoft Office Suites
• Phone experience, including the ability to handle multi-dimensional phone systems
• Previous experience in a fast-paced, highly structured environment
• Ability to work both independently and within a team
• Bilingual in Spanish is preferred, not required
• Flexible to work nights and weekends, as needed
• Minimum of a high school diploma or GED

*
Semi-retired & bilingual candidates are strongly encouraged to apply!

Physical Demands and Work Environment

• Position requires working at a desk at the corporate office for periods of time up to eight hours

Employee Acknowledgement

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, or technological developments).

Job Types: Full-time, Temporary

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee assistance program
• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Virginia Beach, VA 23456: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location

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