Pack Auto Group believes our success is attributed to our employees. Since 1980, we have continued to grow our business and culture while holding true to our core values of fun, integrity, caring, self discipline and continuous improvement.

We are passionate about harnessing a culture where our employees LOVE their jobs and customers LOVE our employees. We are focused on using technology to create a best-in-class experience for our customers. Dominating our share of the market in the sales and servicing of Ford products in the DFW market while maintaining a top ranking in customer service, employee satisfaction and owner loyalty. Who we are and how we do business in defined in our Core Values, Vision and Mission statements.

If interested in becoming part of our award winning team, apply below!

BENEFITS:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Long and Short Term Disability Insurance
• 401(k)
• Life insurance
• Critical Illness
• Hospital Indemnity
• Accident Insurance
• Paid vacation for full time employees
• Employee discount on cars, parts and service
• Drug Free Work Environment
• Saturday lunches are provided
• We’re passionate about our culture
  

SUMMARY

The C3 (customer care center) agent has the responsibility for utilizing the Dealerships Customer Relations Management (CRM) tool to facilitate the internet customer's buying process. The C3 agent may be the initial contact between the Dealership and the Internet Customer for all internet related activities. The C3 agent will support the Internet Departments efforts in responding to online inquiries and ensure customer satisfaction goals are not only met, but exceeded. This is a key role within the dealership with room for growth.

RESPONSIBILITIES:

• Assist in the Handling of all incoming Internet Leads and appropriate follow up
• Work with internet leads accordingly to set an appointment for a proper vehicle demonstration.
• Set appointments.
• Direct customers to product information resources, including those available on the internet.
• Deliver inquiries/messages intended for other sales personnel and departments promptly.
• other duties as needed

REQUIREMENTS:

• Excellent Verbal and Written communication skills.
• Previous customer service and/or sales experience is a plus.
• Self-motivation.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Driven to Exceed Goals and Expectations
• Willing to submit to a background check and drug screen prior to employment.
  

DISCLAIMER

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Pack Auto Group and its employees.