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The Customer Account Specialist is primarily responsible for serving as a customer liaison for assigned Service Parts customers and providing operational support of Service Parts order administration activities. The Service Parts business provides aircraft spares and part services for a global customer base. The market focus is OEM’s, Airlines, Dealers, Distributors, and third party repair shops. This position has direct responsibility for customer metrics such as sales, on time delivery and customer acceptance/satisfaction. This role directly affects the relationship between the company and the customer.

The is an onsite position located in Cedar Rapids, IA.

Job Responsibilities:

• Working independently with little supervision, plans, schedules and arranges own activities in accomplishing objectives. Possesses a complete understanding and application of principles, concepts, practices and standards. Develops solutions to a variety of problems of diverse scope where analysis of data requires evaluation of identifiable factors.

• Responsible for measuring performance to customers. Area of focus is root cause and development of corrective actions. Uses extensive analytical skills to perform complex data analysis to create resolutions to positively impact performance to all customers and/or serve as a precedent for future decisions.

• Utilize an extensive network of internal contacts in other areas of the business, providing a source of information for others in the department.

• Has an understanding of customers' business and operating environment. Recognizes add-on growth opportunities for assigned accounts. Proactively gathers customer information, assures timely response to requests, and develops solutions for customer specific solutions.

• Supports sales forecasting by providing timely information on changes in customer behavior/requirements.

• Works with Credit & Collections on Accounts Receivable issues and invoice analysis.

• Provides moderately complex quotes (Catalog net / list / pre-approved Sales Bulletins; standard and previously negotiated Ts & Cs).

• Validates customer PO against basic / standard and previously negotiated contractual terms.

• Develops and delivers presentations to Collins Aerospace leadership. Presents to customers and represents Collins Aerospace on customer visits.

• Demonstrates a high level of drive and creativity in order to provide Collins Aerospace leadership with the necessary information to determine/execute both strategic and operational initiatives.

Qualifications/Experience Needed:

• Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience.

• U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

• Experience in a customer service environment with the ability to drive problems to resolution is a must.

• Experience with Microsoft tools required.

• Must possess excellent communication skills with experience working with various levels of an organization.

Preferred Qualifications:

• Experience utilizing data analysis skills and effectively applying results in problem solving and decision making.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

• Please consider the following role type definitions as you apply for this role:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)
• Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other - propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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