How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

Custodial and Grounds Services, a unit of Facilities and Operations, is seeking a highly motivated Custodial Associate Supervisor to facilitate the department’s custodial training program This position provides coaching and hands-on training for over 480 full-time staff, ensuring compliance with department cleaning standards and procedures.

Serving the U-M community, Custodial & Grounds Services are the stewards of the buildings and grounds that make the University of Michigan's Ann Arbor campus unique. Our employees support both the academic and medical campuses and pride themselves in giving exceptional customer service while conserving, enhancing, and maintaining more than 26 million square feet of property.

Our mission is to serve, with excellence, by providing custodial services, pest management, grounds maintenance, and landscape design services in the support of a safe, functional, and attractive campus environment.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Why Work at Michigan?

Being part of something greater, of serving a larger mission of discovery and care that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Paid maternity and parental leave
• Flexible spending accounts for healthcare and dependent care expenses

Responsibilities*

Duties include:

• Provide a work environment that brings a high level of energy, team-building attitude, environmental awareness, fiscal responsibility, customer service, and safety to the team and department.
• Ensure all custodial training that takes place is in accordance with Facility and Operations’ guiding principles of being proactive, respectful, collaborative, and solutions-based.
• Ensure that custodial staff is fully trained and prepared to perform their daily tasks
• Provide coaching and retraining to staff who are not performing to department cleaning standards.
• Monitor equipment to ensure it is clean and maintained to departmental standards.
• Maintain safety standards to assure compliance with the University, State, and Federal codes and regulations.
• Research issues that arise with chemicals and tools, and proactively communicate with vendors and/or trainers at other universities to find effective solutions.
• Stay abreast of current best practices in team cleaning including the tools necessary to effectively perform the custodial functions.
• Ensure university and department policies and procedures are being followed correctly.
• Conduct Quality Assurance inspections on both buildings and staff to ensure staff are following correct team cleaning procedures and properly maintaining their work area.

Required Qualifications*

• High school graduate/GED
• Minimum two (2) years experience providing field training to service employees
• Considerable knowledge of the methods, materials, and equipment used in custodial operations
• Demonstrated excellent communication skills
• Demonstrated computer skills including Microsoft Office (Excel and Word) and Google Workspace (Sheets and Docs)
• Excellent customer service skills are a must!
• Demonstrated ability to develop positive working relationships with a diverse group of people at all levels

Desired Qualifications*

• Associate or Bachelor's degree
• 2 plus years of custodial training experience
• Experience working with a Computer Maintenance Management System (CMMS) with FMS (AIM) Work Management System
• Knowledge of University policies and procedures
• Experience working in a union environment, including knowledge of labor contract administration

Work Schedule

This position has a flexible work schedule in order to accommodate the training needs on the various shifts our staff work.

Additional Information

Facilities and Operations seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.