CSR and Technical Support Engineer

Join our client and make a difference! Our client’s work impacts millions of people’s lives; your efforts will be transparent and noticeable. If you are energetic, fast learning, organized, detail oriented, and has a positive attitude; we can’t wait to meet you! We are looking to fill 3 positions ASAP!

$16/hr. - $38/hr. (Customer Service Rep, Tier I, II, or III Support Engineer; Depending on Experience) - this is an onsite job in north Irvine (near the Tustin Marketplace) and must reside nearby in Orange County or have a reasonable commute.

Biometrics4ALL provides solutions and web based services for fingerprint based background check and law enforcement arrest booking markets. They design, develop, and engineer advanced software solutions servicing 2600+ customers in 20 countries. Their technology infrastructure processes over 1 million civilian’s fingerprints annually. Biometrics4ALL continues to grow at a rate of 20+% CAGR and have been profitable and debt free for the past 15 years.

They are hiring multiple Technical Helpdesk Support Engineers ranging from CSR to Tier III in a fast-paced environment. They offer excellent and clear career path for self-starter technology professionals!

HIRING CONDITIONS: Must reside in or near Orange County as this is an onsite position. Full time and company direct hire only; absolutely no recruiters are allowed to make contact and no relationship with any recruiter will be honored. No relocation will be considered. Must be U.S. Citizen or Permanent Resident per our industry regulations. No Visa sponsorship or Practical Training applicants will be considered. Please apply through THIS portal to be seen by a hiring authority of Biometrics4All!

Essential Duties and Responsibilities:

• Provide excellent customer service, email, phone and remote support to clients and consumers
• Perform technical training and installations
• Configure, test, ship, and install systems involving hardware, software, and networking
• Follow (Tier I), improve (Tier II), and develop (Tier III) policies, procedures, standards, and utilities to achieve the most efficient and effective customer service, issues resolution, and training.
• Provide prompt and responsive services with customer acknowledgement of resolutions
• Perform basic (Tier I) and advanced (Tier II & III) troubleshooting of software, hardware, and IT issues
• Improve (Tier II) and develop (Tier III) effective training material and quizzes

Required Knowledge/Qualifications:

• Strong customer service etiquette and communication skills
• Proficiency with Microsoft Office
• Excellent typing skill (40+ WPM)
• High energy personality that contributes to a positive and healthy work environment
• Intermediate (Tier I) to advanced (Tier II & III) IT knowledge (including networking)
• Clean background (free of past drug use and criminal history)

Competencies:

To be successful in this role, an individual must show the following competencies:

• Go-to Person - Resolve issues the faster than any lower Tier staff
• Leadership - More efficient, effective, and higher performer than any lower Tier staff
• Organization - Stronger organization of unstructured information, situation, and knowledge than any lower Tier staff
• Complex Problem Solving - Identify, isolate, troubleshoot, and resolve hardware, software, and user issues
• Customer Service - Maintain exceptional relationships with customers with courteous demeanor
• Communication - Excellent written and oral communication skills with the ability to convey technical topics to non-technical users
• Listening - Attentive and active listening skills with the ability to visualize and translate a technical issue being described by a non-technical person
• Dependability - Be there for your team! Be on-time and consistently available.
• Process Orientation - Follow and improve processes to achieve repeatable, efficient, and effective results
• High Energy - Personality that contributes to a positive and healthy work environment
• Self-Starter - Inquisitive personality that always seek out knowledge and opportunities for improvements
• Accountability - Holds self and everyone accountable for achieving positive and optimal results

Bottom-line:

If clock in, clock out, and going through the motion of "working" is what you want, then we are definitely not the right fit for you! We are looking for RESULT DRIVEN and RESPONSIBLE individuals who thrives on seeing hard work turn into SUCCESS STORIES! If you are that individual, please contact us immediately!

Apply through this portal or use link -> https://quadcountyhr.bamboohr.com/jobs/view.php?id=88

Please, no direct calls. No recruiters. EEO employer.