Job description

This position operates as an essential employee. All members of Harford Crisis Response (HCR) are the frontline, first response workers for mental health in Harford County. The Youth Crisis Response Coordinator shall have a minimum licensure of LMSW, LGPC, equivalent or greater. All direct care workers are cross trained to provide multiple types of crisis response as part of HCR’s mission to make timely and effective crisis care available and accessible to the community.

Requires valid driver’s license/ability to operate agency vehicles.

There are potential risks to crisis response work including but not limited to:

• Entry into environments with poor sanitation standards
• Entry into environments with insect or rodent infestations
• Exposure to people displaying volatile, unpredictable, or aggressive behavior, and/or to highly charged emotional situations
• Exposure to weather conditions including snow, rain, and heat
• Exposure to persons with infectious diseases

Major Duties and Responsibilities:

• Provides crisis interventions to clients experiencing mental or behavioral distress to deescalate situations. Priority of intervention response is given to clients in crisis ages 0-18
• Provides in person, community based, crisis interventions to clients experiencing mental or behavioral distress to deescalate situations; utilizes the least invasive intervention; participates in active rescue as required and as a last resort
• Answers hotline calls and provides phone counseling services
• Enters timely, accurate and complete documentation of hotline calls, dispatches, and other client and collateral contact in the electronic health record
• Works effectively as a collaborating member of the care team, including case debriefing with partner or other team members as needed
• Establishes routines and procedures for daily client follow-up
• Interviews clients, reviews records, conducts assessments, and confers with community providers to evaluate the mental or physical condition of clients or patients
• Collaborates with community providers to plan and coordinate treatment
• Refers clients to community resources for housing and treatment to assist in recovery from mental illness or substance use, following through to ensure service efficacy
• Educates clients about mental health, substance use, and available community resources
• Monitors, evaluates, records, and provides follow-up on client progress with respect to agency mission and treatment goals
• Assists clients in adhering to treatment plans by scheduling appointments, arranging for transportation to appointments, or providing additional support, as needed
• Completes assigned training
• Contributes to a culture of “yes” and “no wrong door” at Harford Crisis Response
• Follows guidelines and protocols established in the Program Handbook and Agency policies
• Provides afterhours coverage, as assigned
• Is available to work evenings and weekends, as assigned
• Assists in tracking and reporting data associated with positional grant funding
• Develops trainings to be presented internally and externally; may include obtaining and maintaining train the trainer certifications, developing power point or other presentations, presenting in person, virtually, or recording webinars
• Maintains and develops partnerships with other youth and crisis serving organizations
• Remains informed and continues education around best practices for youth crisis and behavioral health responses
• Provides training internally and externally on best practices in youth crisis response services
• Provides outreach, support and consultation internally and externally related to youth crisis and behavioral health care
• Adheres to privacy standards including professional guidelines, HIPAA, and limits to confidentiality (i.e., mandated reporting).
• Maintains professional licensure according to regulations established by professional board
• Participates in at least biweekly supervision
• If applicable, maintains professional licensure according to regulations established by professional board
• Provides afterhours supervisory coverage as part of the leadership rotation
• Provides Holiday coverage, as assigned
• Performs other duties as assigned

Performance Standards:

• Demonstrates outstanding interpersonal skills
• Ensures timely and accurate resource referrals, case follow-up, and documentation
• Demonstrates knowledge of community relationships with agency and externally
• Demonstrates excellent verbal and written communication skills
• Demonstrates ability to resolve problems and to work collaboratively as part of a team
• Demonstrates knowledge related to crisis response and youth behavioral health needs and care

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• On call

Supplemental pay types:

• Bonus pay

Education:

• Master's (Required)

License/Certification:

• Driver's License (Required)
• LMSW, LGPC, equivalent or greater (Required)

Work Location: Multiple Locations

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