COMPASS Mission: Help Individuals and Families build better lives and a stronger community

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Crisis Case Coordinator – Youngstown, OH

Salary $: $16.000 - $18.00 per hour depending on experience, includes a comprehensive, competitive benefits package. .

Shift: Full-time; 40 hours per week position, M-F, mostly day shift but may require late evenings or weekends based on client needs

Responsibilities:

• Assesses the after-care and community needs of clients and contributes to the development of ITP
• Provides individual therapeutic interactions to clients
• Provides services to clients with the aim of crisis stabilization
• Provides ADL prompting, coaching, and teaching as necessary
• Makes appropriate decisions pertaining to clients’ need for additional services, resources or more restrictive settings
• Provides appropriate treatment interventions, techniques, advocacy activity and frequency of contacts
• Pursuit of collateral contacts to gather additional psychosocial information when indicated
• Adherence to agency’s risk assessment/management protocols
• Completes Intake/needs assessment, progress notes, discharge paperwork, and referral forms appropriately
• Conforms to Program, OMHAS, CARF and third-party payer standards and obligations
• Adheres to the Agencies 48-hour documentation policy
• Documented daily billable services with each client residing at the Crisis Center with an expectation of at least 9 individual interactions daily.
• Regular interactions with Program Manager and clinical staff to discuss cases and discharge plans
• Coordinates after-care and ongoing support with other service providers
• Gathers collateral information and input for discharge planning from family and significant others
• Maintain ongoing relationships with community resources and other providers for potential referrals
• Participates actively and productively in agency meetings and supervision sessions
• Introduces and/or implements new ideas for improving the quality of care
• Attentive/responsive to feedback from clients, significant others, community partners/members
• Shares skills, knowledge, expertise with other agency staff (consultations, workshops, team meeting)
• Advances own level of skill and competency through participation in continuing education opportunities
• Works to gather and improve knowledge of community resources to benefit clients after-care plans
• Other duties as assigned by supervisor.

Qualifications:

• High School Diploma & 3 years’ mental health experience required; bachelor’s degree within related field preferred.
• 3 years of previous mental health or community support/case management experience required.
• Experience with severe and persistent mental health diagnoses, substance use disorders and dual diagnosis.
• Knowledge of community resources is critical.

• Ability to use a desktop computer, electronic health record for documentation, a landline telephone and access to a cell phone (agency or personal) for accessibility by staff and clients. Experience with telehealth video platforms (Google Meet) and EHR (Credible)

Benefits:

• 401(k)
• Dental insurance, Disability insurance, Health insurance, Life insurance, Vision insurance
• Health savings account
• Paid time off
• Referral program
• Retirement plan

Miscellaneous requirements: Criminal Background Check, CPR/First Aid certified; clean driving record; TB test, able to pass drug screen; completion of agency My Learning Pointe required courses. Enthusiasm, initiative, self-motivated, organizational skills, ease in establishing rapport, ability to effectively communicate with the population, cultural sensitivity, willingness to provide services in the community including client homes.

Non-Exempt: Eligible for over time

AN EQUAL OPPORTUNITY EMPLOYER – SERVICE PROVIDED THROUGH AFFIRMATIVE ACTION

EOE-MF/H including persons with disabilities and veterans

INDPJ