Job description
JOB SUMMARY
The purpose of this position is to research accounts with potential prior debt or fraudulent misrepresentation at the time of service installation.
LOCATION
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)
MAJOR DUTIES AND RESPONSIBILITIES
(Knowledge, Skills & Abilities)
OTHER “MUST HAVE’s”
Education
2+ Years: Collections/Accounting experience preferred CCO155 333392 333392BR
The purpose of this position is to research accounts with potential prior debt or fraudulent misrepresentation at the time of service installation.
LOCATION
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)
MAJOR DUTIES AND RESPONSIBILITIES
- Daily use of MS Excel at an advanced level (e.g. using pivot tables, advance formulas and v-lookup).
- Research accounts with potential prior debt or misrepresentation upon account origination.
- Take action based on transaction characteristics as appropriate and necessary.
- Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures and credit union products and services.
- Assist in reviewing New Accounts for credit risk indicators and compliance.
- Under general supervision integrate data from multiple sources to produce requested or required data elements.
- Create and maintain report forms and formats, information dashboards, data generators, template reports and other end-user information portals or resources.
- Ensure compliance with deliverable reporting requirements by performing quality data audits and analysis.
(Knowledge, Skills & Abilities)
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to handle multiple projects and priorities.
- Ability to analyze and interpret data.
- Ability to quickly identify business problems and opportunities.
- Ability to work independently and in a collaborative and dynamic team with minimal supervision.
- Knowledge of fundamental mathematics, accounting, bookkeeping, and general office procedures.
- Knowledge of CSG and ICOMS billing systems is highly preferred
- Strong working knowledge of Windows based computer software packages including spreadsheet and word processing is required.
- Experience in a Collections Call Center environment is preferred.
- Bilingual (English/Spanish) skills preferred.
OTHER “MUST HAVE’s”
- Must be detail oriented with strong verbal, written, and interpersonal communication.
- Must have experience with and ability to exercise and apply sound judgment when dealing with and resolving difficult and escalated issues.
- Must have excellent negotiation skills and very strong ability to influence.
- Must have a clear understanding of 1) the Fair Debt Collection Practices Act; and 2) Bankruptcy Law as it relates to Chapter 7 and Chapter 13.
- Must be able to work flexible hours including overtime as required.
- Discretion and confidentiality is necessary in this role due to the handling of sensitive customer data.
Education
- High School Diploma or General Educational Development (GED) certification.
- 2 year College Degree preferred
2+ Years: Collections/Accounting experience preferred CCO155 333392 333392BR
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