Job description
Overview
This position contributes to the mission of CommonSpirit Health by ensuring that the patient’s outpatient and diagnostic care are planned and coordinated to provide a safe, positive, and efficient experience for the patient. Evaluates appropriateness of level of care, diagnostic and clinical procedures, quality and clinical risk issues, and provides accurate and complete medical record documentation. Provides services which encompass the spiritual, physiological, social, and psychological aspects of care of the sick, prevention of disease, or conservation of health.
Responsibilities
Responsibilities
Qualifications
Qualifications
Pay Range
$18.74 - $25.77 /hour
This position contributes to the mission of CommonSpirit Health by ensuring that the patient’s outpatient and diagnostic care are planned and coordinated to provide a safe, positive, and efficient experience for the patient. Evaluates appropriateness of level of care, diagnostic and clinical procedures, quality and clinical risk issues, and provides accurate and complete medical record documentation. Provides services which encompass the spiritual, physiological, social, and psychological aspects of care of the sick, prevention of disease, or conservation of health.
Responsibilities
Responsibilities
- Performs duties according to department specific expectations.
- Identify the care and resources required for accessing hospital services for surgical, procedural, non-invasive diagnostic, invasive diagnostic, admitted, and clinical procedure patients.
- Provides timely, accurate and complete medical record documentation and data collection initiating the electronic medical record and patient assessment clinical documentation.
- Establishes positive working relationships with physicians and their office staff with a focus on customer service and ease of access to hospital services.
- Provides patient information, preparation and education for impending surgery, tests, procedures, admissions through the patient interview. Identifies patient/care giver learning needs and initiates and provides for age appropriate education.
- Effectively functions as a concierge for patients, families, physicians, office staff and the patient care team. Promptly investigates and resolves problems or concerns, or refers them to a higher authority.
- Exercises professional judgment. Maintains a professional attitude with patients, visitors, physicians, office staff and hospital personnel. Assures confidentiality of patient and hospital information.
- Establishes positive working relationships with physicians and their office staff with a focus on customer service and ease of access to hospital services.
- Maintains and promotes a professional attitude by providing support and assisting co-workers and other team members. Assists in the orientation of new staff.
Qualifications
Qualifications
- Clinical licensure preferred- such as MA, CNA
- Excellent interpersonal and customer service skills.
- Ability to delegate, resolve conflicts, handle individual and group interactions, time management, critical thinking skills and stress management.
- Strong verbal and written communication skills.
- Computer and keyboard skills.
- Organizational, priority setting and problem solving skills.
- Ability to provide service to a diverse population of patients and the ability to communicate and work with people from a variety of age-groups, social strata and ethnic background.
Pay Range
$18.74 - $25.77 /hour
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