**IMPORTANT NOTE** If you are interested in applying for this role, please know you MUST apply via the FIU Careers Website in order to be considered: careers.fiu.edu -> Prospective Employees -> Enter the Job ID for this position: 529303 on the Search Bar

If you are a current employee of FIU, please know you MUST apply via the FIU Career Website in order to be considered: careers.fiu.edu -> Current Employees -> Enter the Job ID for this position: 529303 on the Search Bar

About FIU

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

Job Summary

Coordinates the day-to-day administrative and operational activities of the Content Creation team. Under the direction of the Content Production Manager, serves as the main point of contact for all initial questions and concerns regarding the FIU Online Learner Marketplace course catalog.

• Serves as the main point of contact for all initial questions and concerns regarding the FIU Online Learner Marketplace course catalog.
• Oversees the administrative process for prospective and enrolled students for all services under the FIU Online Learner Marketplace, including both external and internal clients. Responsible for enrolling students, updating application statuses, sending out reminders on upcoming application deadlines, and providing digital certificates of completion.
• Maintains user access and settings for the FIU Online Learner Marketplace registration system. Provides support for password resets, course access inquiries, and payment concerns.
• Creates course shells within the Learning Management System for all new courses within the FIU Online Learner Marketplace portfolio and provides access to the Content Creation Team instructional designers, respectively..
• Manages the departmental email inbox and answers incoming phone calls ensuring inquiries are addressed appropriately, escalating when needed.
• Manages the FIU Online Learner Marketplace website and registration portal, ensuring the contents and functionality are accurate.
• Builds and maintains relationships with partners, internal and external to FIU, that administer the course catalogs under the FIU Online Learner Marketplace. Meets periodically with program administrators and provides enrollment reports; keeps Content Creation Manager updated and discusses areas of improvement.
• Meets with FIU Online Recruitment and Enrollment team periodically to review recruitment leads and campaigns as they pertain to the FIU Online Learner Marketplace portfolio. Makes recommendations to the Content Creation Manager.
• Prepares and facilitates presentations for the Content Creation Team to share latest updates on programs under the FIU Online Learner Marketplace portfolio.
• Prepares all supporting documentation for processing vendor invoices and billing.
• Serves as a Pro-Card User for procurement and departmental purchases. Assures compliance and adherence to university credit card policies and procedures. Ensures that all actions are processed in accordance with University policies. Makes recommendations for further streamlining of process.

Minimum Qualifications

Bachelor's degree and two (2) years of appropriate experience, or a Master's degree.

Desired Qualifications

• Experience with Learning Management Systems (LMS)
• Experience working with invoices and billing
• Experience in higher education

Job Category

Administrative

Advertised Salary

$45,000

Work Schedule

• Begin time: 9:00 AM
• End time: 5:30 PM

Pre-Employment Requirements

Expanded Criminal Background Check

Other Information

Ability to work flexible hours as needed.

How To Apply

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

• This posting will close at 12:00 am of the close date.

How To Apply

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

• This posting will close at 12:00 am of the close date.

Disclosures

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.