The Contract Field Specialist (CFS) provides operational and oversight support to regional and national field teams responsible for monitoring the implementation of a government program with respect to the care and placement of participants in a network of grant funded care provider programs. This position is based is in NYC, NY.

Principal Duties and Responsibilities:

• Provide operational support to local federal field staff, including tracking of cases, compiling various reports, entering updates into agency system, and coordinating with various government agencies as requested.
• Provide oversight support to federal field staff, through conducting onsite assessments of care providers based on different triggers identified by regional federal supervisor, including:
  • Case flow and how they affect length of care
  • Issues identified by federal staff
  • Findings of monitoring visits
  • As part of follow-up activities to stop placements and corrective actions
• Following the assessments, provide summary analysis and recommendations to applicable parties, and immediately report urgent issues, especially those related to the safety and welfare of program participants.
• Provide in-person technical assistance and interview support to the monitoring team.
• As requested, provide remote or on-site best practice recommendations and technical assistance to federal staff and care providers based on observed trends and an established understanding of policies and procedures.
• As requested, travel and support various influx facilities.
• Monitor database data entries by program staff to supplement assessment analysis and to ensure quality and timeliness of data entry.
• Serve as liaison between care providers and consulates by processing all requests to and from consulates pertaining to specific care providers.
• Assist individual case workers with accessing files from various care providers regarding specific cases.
• Additional duties and special projects as assigned.

Flexible work schedule is required; potential weekend coverage. Travel to facilities required and will be reimbursed as per Federal travel regulations. This position requires a Public Trust clearance, or the ability to obtain one.

Education

Bachelor of Arts in Social Work or related discipline

Graduate degree and training in child welfare best practices preferred

Qualifications

At least 3 years of relevant experience.

Excellent written and verbal communication skills.

Bilingual fluency in Spanish and experience working with underserved populations.