Job description
Crum & Forster Company Overview:
Approaching $4 billion in written premium as of 2021, C&F enjoys a financial strength rating of “A” (Excellent) by A.M. Best.
Our most valuable asset is our people – 3000+ employees, and growing, in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning workplace and wellness awards.
For more information about Crum & Forster, please visit our website: www.cfins.com. Job Description:
Open positions – Contact Center Representative: Assist pet parents along the pet health insurance journey, from discovery to research to sales to customer service. We don’t talk to people: we engage. We want every contact point to be memorable. That’s why we mail hand-written notes welcoming and thanking new customers, and we call to check on how pets are doing after they’ve been sick or injured. We’re a company built on meaningful relationships.
We have multiple positions open due to internal promotions. To learn more about our company, please visit:
Your Day-to-Day
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At C&F you will BELONG
We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.
Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies.
Approaching $4 billion in written premium as of 2021, C&F enjoys a financial strength rating of “A” (Excellent) by A.M. Best.
C&F is proud of its superior customer service platform and its claims and risk engineering services are recognized as among the best in the industry.
Our most valuable asset is our people – 3000+ employees, and growing, in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning workplace and wellness awards.
C&F is part of Fairfax Financial Holdings, a global organization with
$23.8 billion in revenue as of 2021.
For more information about Crum & Forster, please visit our website: www.cfins.com.
Over 230 team members and 25 office dogs call Crum & Forster Pet Insurance Group™ home. We believe in hiring great people and providing them with the opportunity to thrive. As a strategic partner of The American Society for the Prevention of Cruelty to Animals® (ASPCA®), we’re driven by our mission to help pets live longer, healthier lives, and truly believe in empowering employees to make a difference.
Open positions – Contact Center Representative: Assist pet parents along the pet health insurance journey, from discovery to research to sales to customer service. We don’t talk to people: we engage. We want every contact point to be memorable. That’s why we mail hand-written notes welcoming and thanking new customers, and we call to check on how pets are doing after they’ve been sick or injured. We’re a company built on meaningful relationships.
We have multiple positions open due to internal promotions. To learn more about our company, please visit:
https://www.cfpetinsurance.com/about-us/careers/
Your Day-to-Day
- Educate pet parents to help them understand the benefits and value of pet health insurance
- Answer incoming phone calls eager to assist
- Utilize computer-based systems to manage phone calls and other interactions
- Engage with team members to proactively solve problems and perform related work
- Take ownership of goals and outcomes
- Experience the joy of sharing the office with our four-legged friends
Stand Out from the Pack
- Excellent communication skills
- Customer service – a desire to help others
- Professional, welcoming mindset
- Genuine love of animals
- Comfortable using a computer and phone throughout the day
- Accountability, time management, multi-tasking
What We Ask
- High School Diploma or Equivalent required
Please note: The required shift for this position is 11:30-8:00pm.
$1.50/hour Shift Differential paid for shifts ending 7 pm or later in your resident time zone.
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What C&F will bring to you:
- Competitive compensation package. Starting wage: $18/hour
- Generous benefits including:
- Medical, Dental & Vision
- 401(k) plan with company match
- Employee Stock Share Purchase Plan with company match
- Education Assistance Plan (Tuition Reimbursement)
- Paid vacation time and 10 paid company holidays
- Room to grow – we like to promote from within
- We cover the training and exam costs for you to obtain your Ohio Property & Casualty Insurance License
- Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
- A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
- A dynamic, ambitious, fun and exciting work environment
- We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
At C&F you will BELONG
We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.
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