Baptist Health has a commitment to strengthening the compassionate care we provide. With the addition of Boca Raton Regional Hospital, Baptist Health is able to provide the Palm Beach community expanded access to healthcare services.

Boca Raton Regional Hospital is an advanced tertiary medical center with 400 beds and is a recognized leader in Cardiovascular Care, Oncology, Women's Health, Orthopedics, Emergency Medicine and the Neurosciences, all of which offer state-of-the-art diagnostic and imaging capabilities. The Hospital is now a part of Baptist Health South Florida is the region's largest not-for-profit healthcare organization with more than 23,000 employees working across 11 hospital campuses and more than 100 outpatient facilities throughout Miami-Dade, Monroe, Broward, and Palm Beach counties. In 2016 we welcomed the newest weapon in the fight against cancer, the world-class Miami Cancer Institute and proton therapy center.

Baptist Health South Florida is once again one of the 2019 Fortune 100 Best Companies to Work For! This is the 19th time Baptist Health has been recognized on the list. We have also been recognized for being among the best healthcare providers in the nation by U.S. News & World Reports in its 2019-2020 Best Hospitals report and have been honored as one of PEOPLE's 2019 50 Companies That Care by PEOPLE magazine and Great Place to Work.

Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why this is the best place to be your best!

Description:

Responsible for scheduling patient appointments based on extensive array of product lines (multi-specialty, diagnostic, therapy and other procedure/treatments). Obtains and verifies necessary demographic and insurance information. Ability to demonstrate excellent customer service with patients, physician offices and clinical departments in order to maintain and promote a positive outcome with the patient. Ability to multi-task and help the department queues when needed with high call volumes. Coordinates different exams (preparations, clinical criteria and Radiology protocols) while ensuring data accuracy for patient safety and demonstrating the highest level of service excellence. Maintain an in-depth, updated knowledge of all Baptist Health imaging facilities, specialties, services provided, driving directions and other pertinent information to educate patients and facilitate a positive patient experience. Customer service expectations include meeting and/or exceeding departmental service levels (80/20 - 80% of calls answered within 20 seconds) an abandoned call rate of <5% and individual call quality goals. Maintain knowledge of Baptist Health pricing and financial assistance options and refer callers as appropriate to the Corporate Pricing Office and the Financial Assistance Department.

Estimated pay range is $17.36-$22.57/per hour depending on experience.

Qualifications:

Degrees: High School,Cert,GED,Trn,Exper Additional Qualifications: Associates degree preferred or equivalent work experience. Must have 2 years of Scheduling Agent, Business Support Rep, Patient Financial Rep, Physician Practice Rep or extensive experience in Healthcare. Medical Terminology preferred (written and oral). Scheduling and Customer Service experience at a Call Center preferred. Data entry skills. Understanding of the Medicare coverage structure, including Medical necessity compliance guidelines. Ability to multi-task in a fast paced, intense high call volume call center. Bilingual (English and Spanish) highly preferred. Knowledge of HealthCare regulatory guidelines to include but not limited to HIPAA, AHCA, EMTALA, etc.. Minimum Required Experience:

Estimated pay range for this position is $15.12 - $19.66 / hour depending on experience.