Job description
Why You Should Work With Us::
Arizona College of Nursing is a rapidly growing, nursing school that transforms people’s lives by preparing them for careers in nursing and improving communities through the care its graduates provide. As a leading nurse educator, Arizona College of Nursing offers students the opportunity to earn a bachelor’s in nursing in 3 years or less with qualified transfer credits. Our quality nursing curriculum prepares students for an in-demand career to help communities overcome the chronic, well-known, and increasing nursing shortage. Through the execution of a targeted growth strategy, the college plans to meet the growing demand for nurses by launching campuses in markets where bachelor’s prepared nurses are needed.
Putting students first, we are dedicated to providing students with an exceptional education in growing healthcare fields; teaching them relevant, required skills for today and the future. Our culture is positive, supportive, and collaborative. As a team, we continually embrace our core values:
Other duties as assigned.
What We Need From You::
Arizona College of Nursing is currently seeking a Conflict Resolution / Student Affairs Manager (a.k.a Ombuds!)
Arizona College of Nursing is a rapidly growing, nursing school that transforms people’s lives by preparing them for careers in nursing and improving communities through the care its graduates provide. As a leading nurse educator, Arizona College of Nursing offers students the opportunity to earn a bachelor’s in nursing in 3 years or less with qualified transfer credits. Our quality nursing curriculum prepares students for an in-demand career to help communities overcome the chronic, well-known, and increasing nursing shortage. Through the execution of a targeted growth strategy, the college plans to meet the growing demand for nurses by launching campuses in markets where bachelor’s prepared nurses are needed.
Putting students first, we are dedicated to providing students with an exceptional education in growing healthcare fields; teaching them relevant, required skills for today and the future. Our culture is positive, supportive, and collaborative. As a team, we continually embrace our core values:
Passion: We love helping others succeed.
Excellence: We strive to be the best.
Adaptability: We learn, in part by trying new ideas.
Accountability: We own our results.
Integrity: We do the right thing.
This Ombudsman is a key asset in the future growth of Arizona College of Nursing ( “College”). Reporting to the Senior Vice President, Student Affairs, the Ombudsman focuses primarily on supporting student concerns and providing guidance, serving as a central independent resource. The Ombudsman proactively responds to student concerns and addresses issues in a timely and equitable manner regarding challenges students may face during their academic experience.
- Review grievances or dispositional submissions to assess and correct for adherence to College policy.
- Maintain detailed records and ensure proper communication and follow up is provided.
- Collect and report on aggregate data to streamline and improve overall processes aimed to alleviate repeated concerns.
- Investigate and resolve complaints including interviewing involved parties, listening carefully, maintaining confidentiality, and advocating for the learner.
- De-escalate high tension situations related to students’ complaints and academic experiences.
- Design, develop, and lead annual training on current policies and procedures for all participants in the academic experience.
- Maintain integrity of the office through independence, fair process, neutrality, impartiality, and timely attention to the resolution of issues while treating people with dignity and respect.
- Provide ongoing education and communication about the office's role to all potential inquirers, as well as to campus and College leadership
- Conduct outreach efforts and training sessions to increase the visibility of the office and ensure that accurate information about the Ombuds program is disseminated.
- Serve as a campus resource in formulating or modifying policies and procedures.
- Raise issues with senior administrators that may surface.
- Review patterns of grievances quarterly and make appropriate recommendations for policies or practices that would reduce or eliminate recurring grievances
Other duties as assigned.
What We Need From You::
- Bachelor's Degree required
- MBA or relevant graduate degree preferred
- Proven record of achievement in higher education
- Excellent listening skills
- Excellent oral and written communication skills
- Diplomacy skills
- Fair-minded
- Sensitivity to and awareness of diversity-related issues
- Understanding of appropriate and inappropriate uses of power
- Comfort with a wide range of people regardless of status or position
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