Job description

JOB SUMMARY:

The Technical Service Production Support Specialist will work on-site at a support center fixing computer hardware devices such as Chromebook computers. This position will coordinate with the technical support center (TSC) staff to ensure computer devices are operating effectively and report any issues that arise to management for resolution.

ESSENTIAL FUNCTIONS/RESPONSIBILITIES:

• Perform hardware repair on computer devices (Chromebook) and enter the device information into the client’s data system for tracking as required.
• Keep management informed on all aspects of the repair operation and report/escalate any issues that may need to be addressed.
• Provide customer support and technical assistance to support center staff and end-users on Chromebook related hardware issues.
• Log, escalate, and report issues to management and Client leadership.
• Provide excellent customer service by providing helpful, accurate and concise information to support center staff in a polite, patient, and professional manner.
• Stay up-to-date on the technical repair guides and best practices.

EDUCATION, EXPERIENCE, & CERTIFICATIONS:

• High School Diploma
• 1+ Years of IT support experience and/or customer service experience

SPECIFIC KNOWLEDGE, SKILLS, & ABILITIES:

• Strong IT troubleshooting skills and critical thinking skills
• Punctual, trustworthy and dependable
• Strong communication and customer services skills
• Ability to communicate in a positive, patient and professional manner

Worldgate provides equal employment opportunities to all employees and applicants.

Job Type: Full-time

Pay: $22.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Philadelphia, PA 19130: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Software troubleshooting: 1 year (Required)
• Desktop support: 1 year (Required)

Work Location: One location

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