Job description
Well known leading human services organization in New York City and the largest Hispanic-led nonprofit in the State, providing integrated, culturally-competent, and trauma-informed services within a network that currently comprises more than 100 affiliates and over 2,700 employees across four boroughs in New York City, Buffalo, Albany, and Syracuse in New York State, as well as Maryland, Tennessee, Arkansas, Georgia, Connecticut, and Puerto Rico is seeking highly motivated, experienced Computer Desktop & Helpdesk Support Technicians to join their team in The Bronx as well as affiliate locations within NYC. Candidates must have Computer Desktop/Helpdesk support experience in corporate environment. This is an excellent opportunity for the right individuals with a competitive salary plus benefits in place. If interested, please send resume asap!
Job Descriptions & Duties:
Helpdesk Support – Location: 300 E 175th Street, Bronx N.Y. 10461
1. Obtain IP address of device
2. Verify Internet, email, or application connectivity
3. Walk user through checking physical connectivity
4. Determine extent of issue, ie. One user or multiple users. what exactly is being affected
5. Troubleshoot printer issues
6. Identify and organize tickets according to priority and escalate tickets to engineers and technicians when necessary
7. Strong customer service orientation and patience
Desktop Support – Locations varies as per new deployment within NYC
1. Imaging workstations
2. Setup, Connect and interfaced with user with logins and application access
3. Desktop troubleshooting & repair (organization accounts in NYC)
4. Strong customer service orientation and patience
5. Able to communicate technical and user-friendly language
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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