Job description

Job description

This position involves traveling to CDL Consultant’s customers who are currently being inspected by the Department of Transportation (DOT) for not having appropriate documentation or paperwork. These audits involve intermittent travel which typically lasts 1-3 days. The auditor will meet with the customer prior to the audit to help them review documents and records to assist with passing the audit. The auditor should provide support and guidance to the customer throughout all stages of the audit. In conclusion, the auditor will follow up with the customer to ensure any corrections suggested by the Department of Transportation are implemented appropriately. When not traveling, the auditor is responsible for online audits performed at CDLC’s main office in which traveling is not required.

Job Responsibilities

• Learn trucking regulations necessary to provide support to customer throughout all phases of audit process
• Willingness to travel
• Answer customer phone calls promptly, respond to emails within a timely manner, and communicate clear and concise information to all parties involved
• Resolve complaints and customer problems in an efficient and friendly manner
• Provide customers with status updates and improvement plans when needed
• Update customer databases by documenting all activities
• Analyze customer needs to improve their practices, policies, and procedures
• Advise customer of CDL Consultant’s additional services to foster new business
• Participate in regular meetings and prepare reports on any customer issues.

Job Skills & Qualifications

Required

· Reliable transportation, valid driver’s license, and insurance (rental car provided when audit falls outside of 4-hour radius)

· Ability to travel upon short notice

· Attention to detail

· Strong interpersonal skills

· Strong organizational skills

· Computer proficiency

· Problem-solving ability

• Ability to resolve conflict and de-escalate customer issues

· High school diploma or equivalent

Preferred

• Previous customer service experience

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Libertyville, IL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service/Account Manager: 1 year (Preferred)
• Microsoft Excel: 1 year (Preferred)

Work Location: In person

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