Work within a team of combined Grievance and Appeals systems. Receive incoming calls from membership, family members or providers needing to file
an appeal or grievance.

Responsibilites include

• Verify callers enrollment with Mercy Care Plan.
• Obtain accuate demographic information from member and Mercy Care systems.
• Verify information such as members who receive special assistance or Mercy Care Advantage members.
• Document accurately member's reason for calling.
• Communicate effectively with membership and peers.
• Special projects as assigned or needed.

Pay Range
The typical pay range for this role is:
Minimum: 17.00
Maximum: 27.90

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
***MUST reside in Arizona***

• Excellent communication skills
• Medicaid/Medicare knowledge
• Multi-Tasker
• Critical thinking
• Experience with the Seriously Mentally Ill Behavioral Health

system in Maricopa County

Preferred Qualifications
Motivational interviewing

Education
GED/High School Diploma

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.