Community Liaison

Full Time

Title: Community Liaison

Status: Full Time

Shift: Monday - Friday, 8:30 - 5:00

Location: Greensburg

What does Redstone offer me?

• A shared Vision to be difference makers and world changers for our residents, clients and the community.

• Redstone puts people before tasks: Staff are connected and part of a team of caring, hard working professionals.
  
• Comprehensive benefits including opportunities for Tuition Assistance, On-going Career Development and Employee Recognition Programs!

What will I do as an employee with Redstone?

As an Community Liaison, supporting the Redstone mission will include the following responsibilities:

• Serves as the initial contact for callers and visitors who want to learn more about the Redstone community. Communicates appropriate information to team members regarding potential needs of prospective residents (follow up tours).
• Conducts tours for visitors (can be walk-ins or scheduled in advance). Coordinates with Housing Assistant/Campus or Executive Director to provide tours when Community Liaison is not available.
• Telephones potential residents listed in the computerized lead base. Maintains confidentiality of resident's records and information.
• Enters financial data from forms completed by potential residents into the computer system. Prints report, reviews the information with the CFO, and offers input on the determination of the individual's financial qualification for residency at Redstone.
• Plans, organizes and executes special events on assigned campus to generate interest and sales.
• Prepares reports of contacts, lead generation, expenses, and others as requested.
• Executes and coordinates all appropriate paperwork for new moves to independent living and personal care.
• Executes paperwork for level of care moves to independent living and personal care.
• Networks with estate planners, funeral home directors, physicians, hospital discharge planners, social workers, clergy, AARP, and other professionals or organizations that have contact with prospective residents.
• Travels to places of business in the local area surrounding the Redstone campus to call on contacts within the professional community.
• Coordinates Hospitality Luncheons for church groups. Greets the visitors and conducts tours to educate them on the services that Redstone offers.
• Coordinates with the Campus or Executive Director on community education.
• Attends meetings as required or appropriate for position.
• Coordinates with the Campus or Executive Director to determine the appropriate level of care for the
  resident.

What do I need for this role with Redstone?

• Bachelor's degree in sales or marketing preferred but not required. Requires at least one year of experience in outside sales and proven experience in completing a sale; or equivalent combination of education and experience.

• Ability to read and interpret relevant business periodicals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to write and deliver speeches. Ability to effectively gather and present information and respond to inquiries or complaints from individuals or groups of Redstone management, employees, prospective residents and their families, the general public, and members of the professional community.

• Uses lead tracking software to compile lists of prospective contacts, maintain documentation on each lead, and record the number of times a lead was contacted. Uses e-mail to communicate with others internally and externally. Individual should also have advanced knowledge of spreadsheet and word processing software for creating reports and correspondence.

What makes Redstone unique?

• Serving Westmoreland County since 1980, Redstone is a name people have grown to know and trust. We offer a full array of services for ages 55+ from Retirement Living, Personal Care, Long Term Care & Rehabilitation, and Redstone@Home Hospice, Home Care & Home Health Services.
• A non-profit faith-based organization, Redstone employs a philosophy based upon a ministry of caring and treating each resident with respect and dignity.
• Our collaborative approach modeled by our Leadership reflect our Core Values: Respect, Quality, Truth, Teamwork, Life Balance and Life-Long Learning.

Redstone Presbyterian SeniorCare and its Affiliates is an Equal Opportunity Employer and follows a practice of affirmative action in promoting equal employment opportunity. Redstone Presbyterian SeniorCare and its Affiliates do not discriminate on actions involving recruiting, hiring, training, on-the-job treatment and promotion.