The Community Health Worker contributes to the administration of Care Management and Utilization Management. The individual in this role provides non-clinical support to the assessment and evaluation of member’s needs and requirements to achieve or maintain optimal wellness by guiding member/families toward and facilitating interaction with appropriate resources for their care and wellbeing. Community Health Worker collaborate with Case Managers (CMs) and Utilization Management (UM) Nurses to address co-occurring physical health, behavioral health, and social factors affecting members. The individual improve members’ understanding of and ability to self-manage their chronic conditions and Social Determinants of Health (SDoH) and work to reduce disparities in outcomes associated with chronic conditions and SDOH.

Responsibilities

This is a field-based position requiring approximately 90% travel to members’ homes/provider offices, medical facilities, etc. within the designated area. Candidates must reside in the Tampa, Jacksonville, Tallahassee or Pensacola FL to be considered for this positon.

The Community Health Worker contributes to the administration of Care Management and Utilization Management. The individual in this role provides non-clinical support to the assessment and evaluation of member’s needs and requirements to achieve or maintain optimal wellness by guiding member/families toward and facilitating interaction with appropriate resources for their care and wellbeing. Community Health Worker collaborate with Case Managers (CMs) and Utilization Management (UM) Nurses to address co-occurring physical health, behavioral health, and social factors affecting members. The individual improve members’ understanding of and ability to self-manage their chronic conditions and Social Determinants of Health (SDoH) and work to reduce disparities in outcomes associated with chronic conditions and SDOH.

Required Qualifications

• High School Diploma
• Knowledge of and ability to navigate community resources
• Experience working with people who have SDoH challenges
• Become a Certified Community Health Worker (CHW) within 18-months from hire date
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Ability to manage multiple priorities in a fast-paced environment
• Must be passionate about contributing to continuously improving consumer experiences
• This role is a part of Humana's Driver Safety program and therefore requires an individual to have a valid state driver's license, reliable transportation, and proof of personal vehicle liability insurance with at least 100,000/300,000/100,00 limits
• This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

Scheduled Weekly Hours

40