Job description
About NYC Health + Hospitals
Queens Hospital Center is making good on its promise to the people of southeastern and central Queens to maximize both patient convenience and positive clinical outcomes. Residents of Queens can count on the delivery of quality medical care right in their own borough. In 2002 the hospital opened a state-of-the-art, 261-bed facility that includes the Queens Cancer Center, the first comprehensive cancer treatment center in the borough.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job Description
- Participate in ongoing education to learn and maintain CHW skills
- Engage and recruit eligible patients in hospital and community setting, and interview them to identify their health goals and needs
- Conduct clinical or community-based assessments and interview to identify and prioritize their health and social services goals and needs
- Support and motivate patients to achieve their health goals by coaching them through behavior change and identifying their strengths and community support systems.
- Help patients to connect to a primary and/or behavioral health care provider, attend appointments, and fill prescriptions
- Accompany patients during medical appointments and provide in-person support during hospital stays as needed; communicate with their care team and, as appropriate, external service providers, to help coordinate care, including liaising for patient court cases
- Assess ability of patients to manage their chronic physical and behavioral health conditions and work with care team to connect them to appropriate chronic disease education and monitoring programs
- Assist patients with social needs such as food insecurity, housing issues, legal needs, insurance or other health care coverage, or transportation and provide referral and follow-ups as needed (for example helping patients fill out benefit applications or escorting them to community organizations to obtain needed services)
- Conduct community outreach, including on the street, in parks and/or shelters, as needed for patients who struggle with housing insecurity
- Educate patients regarding available community services, health services, and patient rights; provide feedback from patients to H+H to inform quality Improvement efforts
- Document each patient encounter in the electronic medical record (Epic) and use other electronic systems (e.g. NowPow) in accordance with established policies and procedures
- Attend regular team meetings to discuss patient progress and update care plans; communicate with patients’ primary care and behavioral health providers
- Report regularly to CHW Supervisor for support and feedback; participate in program improvement efforts
- Perform other, related CHW program tasks, as needed and perform duties in response to public health emergencies, when necessary
Minimum Qualifications
1. One year of full-time experience in a government agency or community organization in providing community services to the public or in assisting members of the community in obtaining community services; or
2. Completion of an approved six month training program of combined classroom training and on-the-job experience in community liaison work, plus six months of full-time experience as described in 1 above.
In addition to meeting the qualification requirements of Assignment Level I, appointment to Level II requires:
1. Two additional years of full-time experience in counseling, community work or community health activities in a government agency or community organization engaged in providing community services to the public, assisting members of the community in obtaining community services or maintaining liaison with schools, community organizations or other government agencies for the purpose of providing assistance and obtaining participation and support for implementation of community or public service programs; or
2. Education and/or experience equivalent to 1 above. Study at an accredited college in sociology, psychology or other behavioral science may be substituted on the basis of 30 semester credits for each year of the experience described above. However, all persons must have at least one year of the full-time experience described above.
How To Apply
Please be advised that proof of Covid-19 vaccination is required prior to hire.
If you wish to apply for this position, please apply online at employment.nychhc.org.
NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs
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