4/7/2023 11:59 PM Central

METROPOLITAN DEVELOPMENT AND HOUSING AGENCY
HUMAN RESOURCES DIVISION
Position Open: March 24, 2023
Position Closing Date: April 7, 2023

ESSENTIAL FUNCTIONS

• 
  Identify clients to participate in the program through direct outreach
• Assist clients in their homes and community. Communicate to clients the purposes of the program and the positive impact it may have on their well-being.
• Serve as a liaison and advocate between patients, providers, staff, and the community by facilitating communication and coordinating services.
• Conduct client health needs assessments and maintain the assessment data.
• Refer clients to clinics, community resources and other agencies to meet the client’s identified needs and follow-up referrals to completion.
• Assist clients in completing forms/applications, scheduling appointments required to receive needed services or community resource.
• Act as a health coach for clients to achieve desired health behaviors.
• Empower individuals regarding advocacy on behalf of themselves and their community through outreach and prevention.
• Advocate for clients to ensure health care compliance.
• Refers clients to transportation services and help address other barriers to services.
• Provide support and coaching by motivating and encouraging people to obtain care and services.
• Document all client encounters; maintain comprehensive electronic client files, which include client notes, release of information, and assessments. Document activities, service plans, and outcomes achieved by client in an effective manner.
• Maintain HIPPA compliance at all times.

• Answer phones and directs calls to appropriate staff and partners; answer general inquires
• Collaborate with supervisor and MDHA grant writer to support programming and provide insight to enhance potential grants
• Work with other CHW team members to create a directory of community resources and share best practices
• Plan, organize, and attend vaccination clinics and health fairs sponsored by MDHA
• Participate in on-going trainings as needed.

REQUIRED EDUCATION, EXPERIENCE AND LICENSES:
High School Diploma / GED
Resident of Nashville with good knowledge of the resources of the community Experience in a community-based setting.
Candidates with accreditation earned in foreign institutes are encouraged to apply.
EQUIPMENT USED
Personal computer, case management and financial management software, employee's automobile, general office and audio-visual equipment. SUPERVISION EXECISED
None
LICENSE REQUIRED
Valid Tennessee driver's license.

Knowledge, SKILLS AND ABILITIES
Behavioral Skills:
Agencies and resources related to health care delivery, health education, and health-related services in the Nashville area. Understanding of trauma-informed care principles
Technical Skills:
Strong interpersonal and communication skills and the ability to work effectively with a wide range of individuals from a diverse community. Advocating on behalf of clients. Microsoft Office software including Excel, Word, PowerPoint, and Outlook.
Physical Skills:
Provide follow through to each client and their health care plan. Provide case management services to clients. Plan, implement, and evaluate individual client care plans. Develop rapport and trust among clients. Communicate medical information and logistics to health care professionals and community partners. Navigate case management software packages. Perform duties of the position with minimal direction and complete tasks in a time-sensitive environment.
Financial Skills:
N/A

THE METROPOLITAN DEVELOPMENT AND HOUSING AGENCY IS AN EQUAL OPPORTUNITY EMPLOYER AND HIRES REGARDLESS OF RACE, COLOR, NATIONAL ORIGIN, SEX, SEXUAL ORIENTATION, GENDER IDENTITY, AGE, RELIGION, AND DISABILITY, GENETIC INFORMATION OR ANY OTHER LEGALLY PROTECTED STATUS.
Apply at www.Nashville-MDHA.org. Upon reviewing all applications submitted for job openings, the Human Resources Office will notify those applicants who are selected for personal interviews. Applicants selected for a position must successfully pass a pre-hire physical examination and drug screen in order to be hired. MDHA is certified by the State of Tennessee as a Drug-Free Workplace

Full-time, Civil Service positions -
10 Vacation Days per year (increasing after 5 years of service)
1 Sick Day per month
12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -
20 vacation days per year
3 Personal days per year
1 Sick Day per month
12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.