Communication Representative / Patient Liaison
Job description
Eyesight Ophthalmic Services (www.EyesightNH.com) is a busy, privately owned , multi-physician ophthalmic and optometric practice. We work with a private surgical center (www.CoastalSurgicalCenter.com) and we are the ONLY practice in the seacoast region serving all the area seacoast hospitals. Our providers specialize in all areas of eyecare including routine exams and contact lenses, ocular plastic surgery, diabetic eye care, glaucoma surgery, cataract surgery, LASIK surgery (www.ClearAdvantageLaser.com), retina surgery, clinical research, and more!Conveniently located in Portsmouth, Somersworth and Exeter NH, with a new site opening in Kittery, Maine, Eyesight enables you to work for a large practice, but within a small “family type” environment of co-workers based out of each location. Amazing benefit packages are available including matching 401(k), paid holidays, earned time, and 90% health and dental insurance.
Communication Representative / Patient Liaison
The most important person in any organization is the FIRST person a patient speaks to – that could be YOU! Our communications department is looking to expand its team. This isn’t a “call center”, it is the first individual all incoming patients, referring doctors and medical staff speak with when contacting us. This may mean via phone, text messages and/or email.
Your career starts with understanding the types of care we specialize in, which could range from cataract surgery, routine eyecare, oculoplastic surgery, diabetic exams, emergency surgery and eyeglasses or contact lenses. You will work with patients in understanding their needs so you can better direct their call or schedule them with the appropriate MD / OD / Counselor. Having patience and compassion are key as you are dealing with various types of individual needs throughout the day. We offer a strong support group of staff and doctors who will support you.
If you enjoy talking on the phone, collecting detailed information, have good written and technical skills, and enjoy working with patients of all ages, this is the career path for you!
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