Job description

GFL Environemntal is searching for a motivated CSR to join our team servicing Alabama! The Collections Specialist will perform collection activity for accounts assigned. They will work effectively with the General/Facility, Sales Representative, and branch personnel by providing them status of collections. They will provide excellent customer service to both internal and external clients.

Key Responsibilities:

• Analyze and reconcile accounts monthly and resolve any outstanding issues
• Manage and execute accounts collection process as approved by management including making phone calls or mailing letters
• Escalate unresolved issues to team lead or collections manager as needed
• Reports monthly to collections manager outstanding collection accounts and issues
• Maintain detailed customer information on delinquent accounts including contact information
• Meet or exceed objectives and collection goals
• Analyze and maintain unapplied cash and credit balances with cash applications
• Conduct customer research for unresolved accounts
• Ability to excel in fast paced environment
• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances
• Follow company polices, procedures and directives from supervisors/managers
• Perform other duties and responsibilities as required or requested by management.

Knowledge, Skills, Abilities and Competencies:

• Associate’s degree from two year College or technical school or equivalent combination of education and experience
• 3-5 years experience in commercial collections, account receivable and customer service
• Working knowledge of Microsoft Office-Outlook, Word and Excel
• Knowledge of AS400 software system and Soft Pak
• Excellent customer service and phone skills
• Ability to resolve customer complains and questions
• Ability to effectively communicate with others verbally and in writing
• Close attention to detail and good organizational skills
• Good interpersonal skills.

Physical/Mental Demands:

• Regularly required to sit and use hands and fingers.
• Frequently required to talk, hear, stand and walk.
• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions:

• Work in indoor office environment 95% of the time.
• Noise level is usually moderate.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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