JOB SUMMARY
Responsible for the collection and reconciliation of disputes for delinquent accounts, review of daily blocked orders with proper notification to sales where applicable. Conduct daily collection calls to customers and engage sales reps and supervisor as needed. Notify sales and supervisor of potential problem accounts and review and work various AR reports.

MAJOR RESPONSIBILITIES

Utilize aging report and collections tool to prioritize delinquent and/or problem accounts and recommend escalation where appropriate. Report collection activities and submit various reports to management as-needed, i.e. short pay, unapplied cash, 120+ past due and others.
Monitor blocked orders and notify sales personnel as needed, investigate disputes and take appropriate steps to resolve.
Process write-off’s, offsets, and customer refunds as needed. Reconcile and resolve billing issues.
Update and notate accounts regarding all collection related activity and correspondence. Mark issues for timely follow-up as needed.
Communicate with both internal and external customers while handling a consistent stream of inbound and outbound collection calls.

Covid-19 Vaccination

Please be aware that Medline requires all employees starting in this position to be fully vaccinated against COVID-19. This position will require the successful candidate to provide proof that they are fully vaccinated by their start date. Medline is an equal opportunity employer, and will provide reasonable accommodations to those individuals who are unable to be vaccinated for COVID-19 consistent with federal, state, and local law.

MINIMUM JOB REQUIREMENTS
Education

• High school diploma or equivalent.

Work Experience

• At least 1 year commercial credit and/or collection experience with large volume accounts or experience working in a similar finance related role with an emphasis on customer service and heavy call volumes.

Knowledge / Skills / Abilities

• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).

PREFERRED JOB REQUIREMENTS
Education

• Bachelor’s degree in Business.

Certification / Licensure

• Professional NACM certification (CBA) or training.

Work Experience

• SAP experience.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position is $15.50 - $25.50 per hour. This salary range is an estimate and the actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.