Grainger is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

The Collection Customer Service Representative provides a high level of service to our customers to manage our receivables and will report to a Collection Supervisor.

Compensation and Remote Work:

The starting pay is $21.12 and after the initial first week of training in our Lake Forest Corporate Office, you can enjoy working remotely. You will have a consistent shift between the hours of 7am to 6pm.

You will be required to travel to our Lake Forest, IL site on a quarterly basis in order to attend meetings.

• Answer inbound phone inquiries and quickly respond to customer requests for documentation.
• Demonstrate problem solving and curiosity dealing with our customers and your colleagues.
• Use professional collection skills and techniques to identify customer reasons for delinquent account status including outbound calling.
• Work with multiple departments such as Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.
• Maintain accurate and detailed customer contact notes following established standard repeatable processes.
• Work with customers and accounts receivable specialists to resolve situations which cause un-reconciled checks.
• Partner with Sales personnel on payment barrier removal.
• Provide Credit Managers with customer information to help evaluate customer payment terms.

• High school diploma or equivalent
• 1+ year of experience solving customer issues in a customer service environment or inbound call center experience
• Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets)
• Phone customer service skills and a solid command of English grammar for verbal and written interactions.
• The ability to work one week in Lake Forest for initial onboarding

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice and flexibility to meet our team members' individual needs. Check out some of the rewards available to you at Grainger

• Medical, dental, vision and life insurance coverage with virtual access to board-certified doctors for urgent care and prescription refill needs
• Paid time off (PTO) and 6 company holidays per year
• Access to up to 30% of your paycheck before payday to help with financial emergencies
• Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required
• Tuition reimbursement, student loan refinancing and free access to financial counseling, education and tools
• 6 free sessions each year with a licensed therapist to support emotional wellbeing

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.