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***This is a contract role and will require you to be onsite in Palo Alto, CA daily***

Who we are

Our mission at Point is to make homeownership more valuable and accessible to all. Every day, we explore, build, and iterate to create innovative financial products that improve the lives of our customers. Together, we're creating the premier full-stack home equity platform to help current homeowners access their home wealth and aspiring ones realize their dream of homeownership. We recently raised a $120M Series C led by WestCap, and have raised over $170M overall from Andreessen Horowitz and other leading investors.

About the role

As a Point Post Closing Servicing Specialist, you will be responsible and accountable for all aspects of review, preparation, recording, accurate timely submission and maintenance of all Closing Documentation. You will assist in all aspects of internal controls, status and reporting of all physical and e-recording of all closing documents. In this role, you will work with custodians and title companies to resolve issues in recording. You will assist in monitoring the vendors' document recording processes, as well as contribute to internal reporting on the status of the recorded documents. You will also assist in providing Servicing customer service by responding to emails and answering inbound phone calls. This role will report to the Servicing Operations Manager and is a key member of the Operations group leadership team. *No prior experience in the real estate or finance industry is required.*

Your responsibilities

• Receive and review physical Closing documents
• Prepare packets for shipment to custodians
• Receive electronic and physical recorded documentation and final title policies
• Report issues related to recording of all Closing documents
• Regularly liaise with title companies and other vendors involved in the recording process
• Work with custodians to resolve any exceptions
• Be the first point of contact for document-related inquiries and questions as they arise
• Respond to emails related to servicing inquires like payoffs and subordination
• Answer inbound calls and return voicemails for servicing related homeowner inquires
• Perform other duties as assigned by supervisor

About you

• You are passionate about the big problems in society and about the big decisions that people make in their lives
• You have thought deeply about homeownership or experienced the trials and tribulations of becoming a homeowner first-hand. You believe that technology will have a significant impact on financial institutions and you want to be in on the ground floor
• You collaborate effectively with your peers. You're a clear and articulate communicator
• You have the ability to foster, develop and maintain professional and collaborative working relationships with your peers, supervisors, outside customers, and vendors
• You are self-motivated and organized. You thrive in a fast-paced, collaborative environment. You're ready to take ownership of some of the core processes of the company
• You have excellent customer service skills

You have

• 0-2 years of document recording experience
• Will work in office 5 days a week
• Knowledge of real estate documents, title insurance, or escrow functions is a plus
• Strong attention to detail, prioritization and organization skills; able to work at a pace that ensures that established deadlines are met
• Ability to prioritize and handle large volumes of work with tight deadlines
• Experience communicating with and interacting with title companies, counties, external counterparties to the recording process
• Ability to handle multiple projects in a fast-paced, hyper growth environment
• Ability to work with cross functional groups throughout all levels within the organization and participate in the problem solving process
• Desire to continuously improve and a positive, "can-do" approach
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Proficiency in Microsoft Office (Word, Excel) or G-suite

Point is proud to be an equal opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.

The expected compensation for this role is $22 dollars an hour.