About Western Healthcare Alliance (WHA)

Western Healthcare Alliance (WHA) began in 1989 when a small group of rural Colorado hospitals decided that there was power in numbers. Today, WHA has 30 healthcare members in Colorado and Utah. Of these 30 members, 20 own Healthcare Management, a separate entity, that provides revenue cycle solutions to healthcare entities. Developing and managing a menu of member-owned and partner programs, WHA saves members money that helps them remain sustainable and viable in their communities.

About WHA’s Community Care Alliance (CCA)

In August 2013, WHA began a journey to examine trends regarding the transition from traditional fee-for-service cost-based reimbursement systems to value-based payment models. Value-based payment models reward healthcare providers for meeting predetermined performance measures related to quality, efficiency and total cost of care. For most healthcare providers, this meant a significant change in how they delivered care. As a result, WHA’s vision was to create an organization to bridge that transition and focus on three goals: to build a common supportive infrastructure, to learn and share best practices, and to enhance their ability to perform in a value-based environment.

In March 2015, WHA formed Community Care Alliance, LLC. The CCA is a rural value-based clinically integrated network that engages in value-based payment models that serves payer populations including Medicare, commercially insured, self-funded domestic (WHA member covered lives) and self-funded community employers. The CCA staff provides management and oversight of the contractual arrangements with payers and offers the following population health management support services to participants:

• Population Health Data Analytics Platform
• Care Coordination Education & Training
• Quality Improvement Coaching
• Quality Reporting Assistance
• Data Analytics Training
• Health Policy & Regulation Guidance

Reports To: Administrative Director, CCA

Location: Remote in Colorado

Position Pay Range: $29.03 - $39.20

Status: Hourly/Non-Exempt

Supervisory Role: None

Benefits include: Health, Dental, Vision, 401k, FSA, Paid Hours Off, Paid Holidays, Group Discounts, Life & LTD, EAP, Wellness Program, 2023 Employer-Paid FAMLI Premium

Position Summary

The Clinical Quality and Communications Coordinator will work closely with the CCA Administrative Director (AD), as a direct report, to orchestrate and execute the clinical quality strategy and communications of the Clinically Integrated Network (CIN) and subsequent value-based contracts. This role assumes strategic ownership and execution management focused on ensuring that the CIN is meeting its most important clinical quality and communication goals. Ensures planning and execution are driven in a coordinated, high-impact manner across all CIN programs and contracts. This position is responsible for building and operationalizing value-based quality initiatives and communication plans for the CIN including, but not limited to, leading clinical quality initiatives that substantially impact strategic goals, patient care & outcomes, clinician engagement & development, and new member communication. This role acts as a liaison across functional areas within the CIN and with external partners.

Essential Responsibilities

• Collaborate with the AD and CCA leadership team to ensure that clinical quality goals and objectives are being achieved and that priorities are being communicated effectively.
• Drive alignment around strategic initiatives, execution, and monitoring progress.
• Preparing strategic quality updates to relevant boards and stakeholders.
• Lead, manage, and coordinate the communication and implementation of strategic quality initiatives and value-based care onboarding.
• Thought partner to AD and CCA leadership to provoke strategic thinking and prioritization, enhance execution, and monitor progress.
• Connect regularly with the AD and CCA leadership team to identify problems or barriers requiring action and convene resources for resolution.
• Serve as a first alert system keeping the AD aware of unanticipated problems or opportunities.
• Identify and take on ad-hoc strategic projects. Including, but not limited to, defining new opportunities for executing key initiatives, closing gaps in clinical performance and operations, and initiating new member communication/onboarding.
• Partner with WHA marketing and CIN partners to ensure communications to internal and external stakeholders are timely and complete.
• Attend key clinical and strategic meetings to facilitate synergy, alignment, and best practice sharing.

Knowledge, Skills, and Requirements

The ideal candidate will anticipate needs and provide logical, innovative, and creative solutions without explicit instruction. They will be expected to communicate changes in prioritization and decision-making efficiently and be capable of carrying out multiple projects while effectively prioritizing tasks according to the needs of the Administrative Director (AD) and Clinically Integrated Network (CIN).

Being effective in this role requires a natural aptitude for building strong, trusted partnerships across the organization. This position requires a hands-on, self-motivated, and emotionally intelligent individual who thrives in a fast-moving, dynamic environment within a complex and fast-changing industry. In addition, the candidate must have demonstrated ability to lead in complex, high-growth environments and will benefit from intimate knowledge of patient care, population health, and clinical operations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. In addition to the above, the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

• Bachelor’s Degree from an accredited college or university.
• A minimum of five years of experience in healthcare.
• Experience with executing improvement in care delivery, population health, and/or clinical operations.
• Ability to connect the dots and understand how to optimize system-level processes.
• Curious, quick learner who is data and evidence driven.
• Experience in managing change by leading and energizing others, modeling adaptability, and inspiring strong organizational performance through periods of transformation, ambiguity, and complexity.
• Excellent relationship-building skills and proven ability to work collaboratively through various departments and functional areas, promoting a culture of proactive teamwork.
• Excellent oral and written communications skills.
• The ability to clearly explain complex ideas and technologies to non-technical audiences.
• Current driver’s license, willingness and ability to travel as needed, including some overnight stays.

Preferred Qualifications

• Experience in value-based contracting and network development
• Certified Professional Healthcare Quality (CPHQ)

Competencies

To perform the job successfully, an individual should demonstrate the following competencies (some positions include additional):

Computer Skills - Have knowledge of database software, internet software, spreadsheet software and word processing software.

Language Ability - Ability to read and interpret documents such as safety rules; operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organizations.

Math Ability - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability - Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Business Acumen - Understands business implications of decisions.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Typical Physical Demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Requires corrected vision and hearing to functional range.
• Requires ability to sit or stand for periods of time.
• Requires manual finger dexterity and verbal communication skills.
• Able to operate an automobile and possess or be eligible for a valid Colorado Driver’s License.
• Must be able to function in an office setting with background noise and distractions.

Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• In Office: The noise level in the work environment is usually moderate.
• Remote: The employee must maintain patient confidentiality at all times and ensure remote locations meet privacy standards. The employee will be provided with necessary equipment to work remotely such as computer, mobile phone, and other technologies as needed.