As Pittsburgh’s largest non-profit developer, ACTION-Housing exists to help people improve their lives by offering quality, affordable housing. We pride ourselves on helping all of our clients to achieve more self-sufficient lives. Since 1957, we’ve assisted a wide array of populations throughout Southwestern Pennsylvania, focusing on those generally underserved by traditional services including senior citizens, veterans, individuals with physical and/or intellectual disabilities, individuals on the autism spectrum, and youths who have aged out of foster care.

To further our mission we are looking for a Client Support Specialist.

Position Overview:

Job Responsibilities:

• Manage the front desk of the Supportive Housing Management Services East Pittsburgh office, to include answering phones, responding to general emails and voicemails, and welcoming guests into the office;
• Maintain the property waiting lists. Complete data entry of applications, respond to inquiries from applicants, assist property managers in the processing of applications, purge waitlists;
• Assist with scheduling of appointments for appeal hearings
• Maintain file system including: retrieving and filing, copying, and faxing documents from files;
• Collaborate with property managers in order to provide clients with a coordinated and responsive level of service;
• Perform special projects and additional tasks as assigned by supervisor;
• Serve as receptionist for all incoming phone calls and visitors
• Serve as back up support to Work Order Coordinator to ensure requests are timely processed
• Open and distribute all incoming mail
• Maintain effective working relationship with residents, applicants, and other social service agencies.

Job Requirements:

• High school diploma or equivalent.
• Knowledge of computer word processing, database, spreadsheets, and Yardi a plus.

ACTION-Housing is an Equal Opportunity Employer

COVID-19 considerations:

All staff are required to be fully vaccinated for COVID-19.