Job description

If you have an energetic, innovative self-starting personality and you want to make great money working at an amazing company, then keep reading!

GBS is a leading information solutions provider, partnering with some of the world's most established brand names as well as smaller forward-thinking organizations. As part of an industry-leading team, you will help empower results for our clients by delivering ground-breaking and effective solutions as America's Productivity Partner. We are a welcoming, smart and talented group of people who care deeply about what we do. We work hard but laugh harder. We challenge the status quo. We value humility, integrity, and responsibility. We get things done. You'll love it here!

Join the GBS Corp. Client Services team. We offer a family-oriented culture; supported by a solid employee-owned enterprise - giving you the best of both worlds.

About GBS Corp:

Industry Leading Training: We are committed to learning and development. We grow leaders!

• Competitive and Comprehensive Benefits: Medical, Dental, Vision
• Employer Paid Life and Disability
• Generous Company Paid Retirement Plan
• Cash Profit-Sharing
• Wellness Program
• 9-10 Paid Holidays

POSITION SUMMARY

This position is designed to create a career path for the Account Manager position. The Client Services Associate will work in combination with their dedicated sales team and serve as the hub for the production activity and customer experience to their accounts. This position will work within the sales and support team to provide detailed brand solutions, including marketing solutions which may include print and promotional materials to our clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Gain a thorough understanding of GBS and the BrandConnect business.
• Develop a thorough understanding and the relevance of GBS products and services to the market.
• Complete extensive training in the areas of Project Management, Sourcing, MyGBS, BrightStores, Customer Service, and Account Administration.
• Work closely with assigned sales professional/Account Manager on developing additional revenue opportunities within assigned accounts.
• Participate in daily/weekly team huddle sessions to make sure the sales team is up to date on all relevant customer activities and needs.
• Obtain and communicate accurate specifications from customers to suppliers with proper customer approvals, where applicable.
• Assist with managing and maintaining customer activity within assigned accounts. This will include entering orders and releases, inventory analysis and trending, quality control of materials, and initiating and monitoring corrective/preventative actions.
• Assist with customer implementation of GBS products and services.
• Work with marketing programs to develop timely follow up campaigns to advance opportunities through the sales process.
• Work with sales or management, when required, on any sales activities with prospective GBS customers. Activities would include discovery, analysis, creating specifications, setting up new customers etc.
• Maintain client product files which includes but not limited to samples, proofs, orders
• Perform and maintain data entry for client accounts.
• Perform procurement and inventory management duties as assigned.
• Responsible for customer relations. Our current net promoter score is 68, and our goal is to maintain and improve this.
• Ability to provide and review client reports
• Work with Account Executive or Manager, Business Development as team member on major account opportunities.

QUALIFICATIONS (Knowledge, Skills, and Ability Requirements)

• Understand business processes
• Ability to multi-task
• Excellent organizational skills
• Proficient in MOS, internet search
• Good written, interpersonal and oral communication skills
• Ability to work as part of a team.
• Strong project management skills along with independent judgement
• Basic problem-solving skills including the ability to analyze various data and information.
• Bachelor Degree Business/Marketing preferred but not required.

SUPERVISORY RESPONSIBILITIES

Does this job have supervisory responsibilities? No

Are there subordinate supervisors reporting to this job? No

Are there other non-supervisory employees who report directly to this job? No

CERTIFICATES, LICENSES, REGISTRATIONS

None

Get to Know Us

Since our founding in 1971, GBS has understood the value of identifying and investing in technologies that change and improve the dynamics of how our customers do business. From developing feature-rich software solutions to deploying advanced print and marketing services and solutions using multi-million-dollar equipment, GBS is always engaged in upgrading its technology capital because we know how high-tech can translate to high productivity. Across every one of our diverse product and service platforms, we innovate increased productivity for our customers.

At employee-owned GBS, our culture is one that values people, their commitment to meeting customers' needs and the expertise that enables them to do this successfully. In sum, we are America's Productivity Partner because GBS is the home of AMERICA'S PRODUCTIVITY PEOPLE. Depth of industry experience, cross-discipline knowledge and often career longevity and company loyalty equip our team members to achieve consistently high levels of execution on behalf of our customers.

GBS Corp is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. GBS Corp is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.

Job Type: Full-time

Pay: $31,000.00 - $40,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Canton, OH: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: One location

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