Job description

The Pet Emergency and Specialty Center of Marin (www.pescm.com) is looking for Full Time Client Service Representatives to join our wonderful front desk team. This is a Full-Time position with set work schedules: (4) 10-hr shifts with three consecutive days off, including differential pay for overnight and/or weekend shifts.

About PESCM:  PESCM, located in San Rafael, is the only24/7 veterinary hospital in Marin County, with specialties in Internal Medicine, Oncology, Surgery, Neurology, Cardiology, Urgent Care, Emergency, Radiology, and Critical Care.Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication, and ourselves.

Why PESCM: We are not your typical veterinary hospital.

PESCM is run by managers who have been with the hospital for a decade or more, all promoted from within. We are former nurses and client service staff who understand what employees need, because we’ve been there ourselves: predictable schedules, regular time off, competitive pay, generous benefits, and a nurturing yet professional environment that fosters your growth and success.

We know the winning recipe is making a space for you to do good work and be part of the special kind of team unique to veterinary medicine, where the only way to combat compassion fatigue is to take care of each another.

About the Job: As a Client Service Representative at the front desk, you will be responsible for client service as your top priority, including but not limited to:

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding PESCM's services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
• Process admissions and discharges accurately; schedule follow up appointments as necessary
• Process invoices and payments accurately
• Assist with other administrative duties such as scanning, faxing, and emailing

About you:

• Minimum of 1 year of experience working in a veterinary hospital setting strongly preferred, but extensive client service background without veterinary experience will be considered
• Strong communication skills, verbal and written; organizational skills; proactive thinking and a positive attitude are also a must
• Ability to multi-task in a chaotic environment with competing needs
• Ability to answer multiple phone calls efficiently and politely while also prioritizing clients in person
• Ability to be compassionate at all times with upset and worried clients
• Ability to work in a highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community is required.
• Positive outlook and ability to work well in a collaborative environment.
• Excellent communication and organizational skills are required, and the ability to deliver exceptional client service is expected
• Honesty, integrity, and a desire to learn and have fun!

Benefits of working with us:

We offer desirable alternative work schedules, a competitive bay area wage and comprehensive benefits plan to include medical/dental, 401k, paid time off, scrub allowance, generous Pet Benefit Plan, Continued Education opportunities, and Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices!

PESCM is an Equal Opportunity Employer. PESCM does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.

Job Type: Full-time

Pay: $20.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• San Rafael, CA 94901: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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