BCM One is a leading telecom provider of NextGen Communications and Managed Services that has been in business for 30 years with more than 18,000 business customers and 5,000 channel partners who rely on our products, services, and teams to support their critical underlying network infrastructure. BCM One is the parent company to our family of brands that includes SIP.US, SIPTRUNK, Flowroute, and SkySwitch.

Joining the BCM One team is a chance to be part of a financially strong company with an exciting growth story; over the past 3 years we’ve brought together leading companies in our space who have built products, services, and programs to innovate and disrupt our industry. Now, operating under one roof, we are taking BCM One to the next level and looking for talented individuals to help make that happen.

When you choose to work at BCM One, you get to work with a talented team and build experience with the leading technologies, suppliers, and partners in our industry. We don’t offer cookie-cutter solutions, so the opportunities are endless, and the work is always varied and interesting. We take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference. And we’re committed to building and nurturing a diverse and inclusive workforce and environment that empowers you to do your best work, spread your wings and reach your full potential. At BCM One, we encourage our team to learn something new every day, so you don’t just become part of our growth story, we become part of yours.

Position Overview:

To keep up with our growth BCM One is looking for a Client Relationship Manager (CRM) to join our growing Sales team. As a Client Relationship Manager, you are a trusted resource and advisor to our existing client base. You will actively support and manage relationships with assigned accounts, speaking and meeting with customer contacts regularly with the goal of renewing existing contracts, up selling beyond those existing services, and broadening our share of the client’s telecommunications spend.

You will serve as a main point of contact and resource for your clients providing support with escalated tickets for clients who have service issues or may have a billing discrepancy, conducting bill reviews for clients with new services and making sure invoices are accurate. You will be charged with informing your client base about the newest telecommunication advances and technologies in an effort to make your clients more efficient and effective with their telecom solutions which include NextGen voice services, Microsoft, Managed Network Services, SD Wan, and Technology Optimization services. At BCM One, we take our mission “to provide a world-class experience with every human interaction” seriously, which means everything you do makes a difference.

The ideal candidates are motivated self-starters with an acute attention to detail and a passion for delivering a great customer experience. A successful Client Relationship Manager is one who is viewed as the single point of contact by their clients for all their telecom needs and is personable, presentable and has a willingness to learn about the telecommunications industry.

Work Locations: This is a hybrid position with the ability to be based out of our Grand Rapids, Michigan or New York City offices.

What You Will Do:

• Be the main point of contact for assigned accounts, proactively reaching out to client base to build strong relationships, provide updates on services and conduct quarterly business reviews.
• Manage contracts within your base to include securing renewals and creating proposals for renewals and add on's of new services.
• Create and manage inventories of carrier services for all existing clients within your base.
• Input pricing into pricing tool for approval and processing.
• Conduct audit and optimization of telecom invoices.
• Conduct first bill review with clients for all new services.
• Work with internal teams to escalate issues on behalf of clients including billing disputes/credit requests and provisioning issues.
• Consult on telecom projects for clients, i.e. moves, migration to new technology, etc.
• Maintain accurate statists of assigned accounts, including but not limited to IT vendor, PBX vendor, employee count, location count, etc.
• Recognize opportunities within assigned accounts and broker an introduction to the appropriate engineer.
• Achieve sales goals and quotas based on account retention/renewals and new sales within base.

What You Will Need:

• Bachelor's degree or comparable experience in sales and/or client management/facing role.
• Excellent written and verbal communication skills with strong presence over the phone.
• Great relationship building skills with a passion for delivering top notch service and handling client concerns and issues with tact and diplomacy.
• Ability to learn technical information from various carriers and services and apply this knowledge to make appropriate recommendations.
• Ability to work independently and effectively as part of a team, while prioritizing multiple tasks and responsibilities simultaneously.
• Strong analytical and problem-solving skills with the ability to analyze and breakdown telecom invoices.
• Ability to navigate within different OSS and CRM modules.
• Acute attention to detail and ability to follow process.
• Ability to develop and create relationships with clients and internal teams.
• Proficiency in MS Word, Excel, PowerPoint, MS Visio, Smart Draw.
• Strong Interpersonal and Presentation skills.

Why BCM One

We are committed to creating an environment that fosters teamwork, accountability, innovation, and teamwork. Many BCM One employees have been with the company for 10+ years, which we think says a lot about our culture.

We Are a Team

• We pride ourselves on our team-based approach to providing quality solutions for our clients. BCM One encourages a culture of collaboration, exposing employees to different areas of the business and fostering career growth.
• We support employee involvement and provide opportunities to be responsible stewards via our BCM One Gives Back Program and our Emergency Fund to help our team members who are going through difficult times.

Hard Work is Recognized

• We offer an Employee of the Quarter program with a monetary award and Employee of the Year that includes a 7-day vacation package to the Caribbean. In addition, we host various regional team-building gatherings throughout the year.
• We believe in developing our team members and offer many opportunities for training, professional development and career growth.

Your Voice is Heard

• We empower our team members to speak up and look for opportunities in challenges.
• We have an Employee Council and a Diversity Equity and Inclusion Committee made up of volunteers from across the company who share a passion for making BCM One a great place to work and find ways to positively impact our communities.

We offer competitive industry salaries, comprehensive health, dental and life insurance, matching 401 (k) plan, family emergency fund and competitive paid time off program.

BCM One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.