Job description
As a Client Partner, you’ll act as the trusted advisor to our customer base. Your focus will be on building client relationships and driving future business bookings and revenue. This opportunity in the West region will focus on medium enterprise clients.
As a Client Partner, your role is client champion, trusted advisor, and facilitator who drives client business results. To succeed in this role, you need to be laser-focused on your client's business, a self-starter with excellent time management skills, able to manage your time and customers’ expectations, while staying adaptable to customer-driven priorities.
Responsibilities:
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Account management, leading and growing your allocated client accounts
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Provide sales support/solutioning to existing customers
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Develop new business opportunities from existing accounts
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Represent your clients' needs and feedback to our internal teams
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Serve as a trusted adviser to ensure customer’s overall satisfaction with our services
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Act as strategic adviser to customer and drive awareness of Collaborative service offerings and develop roadmaps
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Manage staffing changes on existing accounts and work with sales and delivery to manage escalations
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Participate in post-production prospect and sales calls and support the sales to service transition on new deals sold
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Maintain key internal and external partnerships with Sales, Solution Architects, Consulting Services, Resource Management, Workday and our alliance partners
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Provide guidance on strategic IT roadmaps
Skills and Requirements:
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Workday Experience, preferred
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Five or more years of experience in a sales or customer services role (consulting or account management)
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Ability to engage with senior stakeholders
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Practitioner background in HR, Payroll, Student or Financials is ideal
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Ability to travel 25%
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Excellent verbal and written communication skills, including the ability to deliver presentations at the Executive level
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Ability to manage your time, the customer demands, and competing priorities with a high focus on customer service
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Ability to work with cross functional teams and develop strategy
Why Choose Collaborative?
- Unlimited paid time off, including volunteer hours, balance days, flexible work schedules, and options to work remotely or out of one of 5 office locations to cultivate personal and professional balance
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Competitive benefitsincluding 401(k) matching program, Medical, Dental, Life, and Vison insurance, and perk benefits such as commuter plans and pet insurance
- Inclusive benefits that support mental health, gender affirmation journeys, caregiving and all paths to parenthood including Carrot Fertility, excellent paid parental leave programs for maternity, paternity, adoption, and surrogacy
- Established Employee Resources Groups (ERG’s) that provide a safe space for employees to build relationships, connect, and develop initiatives to enhance
diversity and inclusion
- Open, transparent lines of communication with leadership through Town Halls, internal newsletters, and monthly small group conversations with a member of the executive team
- Committed to
giving backto improve our communities and environmental impact
- Opportunities for learning and development through established corporate programs, on and off-site trainings, and on-demand online learning courses
- A people development focused environment where you have autonomy to drive your career path
Collaborative’s Travel Approach
- Throughout the pandemic, Collaborative continued to achieve the highest level of customer satisfaction in the ecosystem as we worked with our clients to successfully deliver projects remotely
- Because the future is still unknown, some clients will continue to be deployed remotely, while others may desire more face-to face-contact
- We will monitor and adapt as needed, but we do not anticipate travel of more than 25%
- As Balance is a core value at Collaborative, we strive to ensure that Collabies find the right balance in their personal and professional lives, and that includes travel
Who you are:
- You have a Growth Mindset: A belief that abilities can be developed along with a desire to be curious, learn & grow
- You take Initiative: Solve problems by thinking & taking action on solutions rather than waiting for direction
- You take Accountability: Follow through on commitments, take ownership & ensure timeliness
- You Give Back: Leverage your knowledge & expertise to make improvements around you
- You are Resilient: Work through challenges with optimism, agility & adaptability
- You demonstrate Awareness: An ability to understand how your attitudes & actions impact others and adapt your approach accordingly
Collaborative Solutions Covid-19 Vaccine Policy
Collaborative Solutions has implemented an Interim Covid-19 vaccine policy that requires employees who are required or choose to be at an office to be fully vaccinated. Additionally, there may be specific clients who have vaccination policies in place that require only fully-vaccinated individuals to be onsite. At this time, our vaccination policy applies to roles where job duties can only be performed from an office location or require onsite presence as determined by the employee’s manager or client. Anyone unable to be fully vaccinated, either because of a sincerely held religious belief or a medical condition or disability that prevents them from being fully vaccinated, can request a reasonable accommodation.
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