Job description

Who we are

FinThrive – formerly nThrive and acquired companies, TransUnion Healthcare and PELITAS – is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We’re making breakthroughs in technology—developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We’ve delivered over $7.6 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what’s possible in healthcare expand. For more information on our new vision for healthcare revenue management, visit FinThrive.com

What we offer

Our people make us great. We know that our colleagues are the most integral part of our story.

We offer a flexible, work-from-anywhere environment -coming together across time zones, countries, home offices and computer screens. Our valued team members work across the U.S., Canada, India and beyond.

We encourage you to take time away from work –whenever you need it. Our flexible time off lets you make time for what matters most. We want you to travel, refresh, spend time with family and friends, and give back to your communities. 

We’re big on professional development. Through training and education, we help you develop the skills you need to excel in your role and beyond.  

We’re proud of our award-winning culture. We've been certified as a “Great Place to Work” since 2017.  Our goal is to engender a culture based on diversity, inclusion and respect—a culture where your voice is valued—and you always have a seat at the decision-making table.

FinThrive Perks

• Fully remote working environment
• Flexible time off (FTO)
• Professional development opportunities
• 12 Weeks of paid parental leave
• In-person and virtual company retreats
• 5-days of paid volunteer hours at an approved 501(c)(3) Organization
• Company lump-sum contribution to HSA-eligible medical enrollees
• 401k Eligible upon date of hire—up to 3% company match
• Exclusive discounts from your favorite brands via PerkSpot

Impact you will make

Join the leading health care educational-technology firm redefining healthcare industry education. At this very exciting time in our history, with unprecedented market drivers sparking change throughout the health care industry, we are seeking an experienced Educational Consulting and Training Specialist to join our team of professionals and oversee product adoption.

This position will empower you to make an impact on one of the world’s most progressive organizations by allowing you to thrive in an entrepreneurial and fast-paced environment

What you will do

• Coordinate product launches with clients and FinThrive partners
• Educate clients regarding product, content offerings, and functionality
• Advise clients on product deployment and development of best practices
• Demonstrate understanding of client’s business issues and solutions
• Establish scalable protocols and business processes to support clients’ reporting needs
• Develop, facilitate, and nurture client user groups
• Facilitate clients’ social engagement activities and experiential initiatives
• Find innovative ways to make it easy for staff, managers, and executives to consume our product
• Ensure adoption and utilization metrics are monitored regularly and proactively communicated to clients
• Field client questions and investigate issues
• Develop and oversee 360-degree communication strategy within organization
• Work with clients to identify future educational needs
• Build various education collateral, such as help guides, visual aids, data sheets, and white papers, for clients regarding the different ways FinThrive Education can be used and best practices
• Gather client stories and case studies related to positive FinThrive Education use and outcomes
• Analyze client metrics related to FinThrive Education to create return on investment data
• Serve as Client Champion as needed
• Partner closely with commercial, marketing, and technology teams to accelerate end-user adoption
• Collaborate with Sales and Client Success regarding contract renewals
• Develop/revise customized training plans
• Conduct onsite and virtual training sessions
• Modify instructional methods and strategies to meet diverse client and student needs

What you will bring

• 5+ years of C-level client engagement experience
• Previous coding, clinical or patient access experience
• Revenue cycle experience
• Highly organized and detail oriented
• Computer proficiency with various Microsoft Office products
• A passionate, hard-working, and team-oriented individual who can thrive in a fast-paced setting
• Exceptional client engagement skills
• Strong project management skills with excellent follow-through
• Tech-savvy
• Goal-oriented

What we would like to see

• Bachelor's and/ or Master's degree
• A minimum of one coding credential preferred (CCS, CPC, CPMA)
• Clinical experience a plus
• Strong project management and organizational skills

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Do you have 5+ years of C-Level client engagement experience?
• Do you have previous Coding, clinical, or patient access experience?
• Do you have experience developing customized training plans?
• Do you have previous revenue cycle experience?
• Do you have a minimum of one coding credential (CCS, CPC, CPMA) ?
• What is your desired Salary for this role?

Work Location: Remote

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