Job description

Touting both an innovative approach to tax resolution and an exciting work environment, we are unlike any ordinary tax relief firm. Each of our departments exudes its own distinctive and engaging energy, seasoned with a healthy amount of hype.

We’re on a mission to evolve the way taxpayers resolve their tax issues. Join a team who loves to celebrate, break-company-records, and most importantly, change lives. We’re the fastest-growing company in our industry and looking to expand our team, so we can truly dominate this space.

Summary:

The Client Care Representative carries out all customer service activities responding to customer inquiries, works with clients in identifying their needs, providing assistance as needed and communicating information across various departments including Sales, Processing and Quality Assurance.

Job Duties and Responsibilities:

• Builds and maintains effective professional relationships with clients
• Develop relationship with customers by responding to all inquiries and complaints
• Provides Sales Representatives, Processing team members and Clients with status updates
• Contacts clients by phone and email to retrieve required documents and/or information
• Handles questions about company products and services
• Responds to clients questions regarding IRS or Collection notices received
• Possesses detailed knowledge about the Company's products
• Ensures full customer satisfaction without unnecessarily referring customer to other staff
• Meets customer needs, offers options, resolves problems and follows up with customers
• Ability to learn new procedures and information in a timely manner
• Aptitude to communicate collected information to the correct people or department
• Upload documents to CRM as needed
• Reroute calls to the requested department
• Uphold the highest standard of professionalism and care when handling clients
• Performs other related duties as assigned by management

Qualifications and Skills:

• 2+ years of Customer Service Experience
• Prior experience in a Customer Service role (preferably in a sales environment)
• Possess comprehensive knowledge of case processes, both technical and workflow process components
• Adaptable to new, rapidly evolving environments
• Ability to close deals and demonstrate leadership skills
• Strong attention to detail
• Proficient computer skills, including working knowledge of (CRM) customer relationship management systems
• Professional demeanor and attitude
• Excellent written and verbal communication skills in both English and Spanish (Preferred)
• Time management multi-tasker, able to prioritize projects and follow up with clients in a timely manner

Education:

High school diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.

What Do We Offer?

• Medical, Dental, and Vision Insurance after 60 days
• Paid Time Off (Vacation, Sick, Holidays)
• 401(k) retirement plan
• Professional Development Program
• Access to on-site gym and gaming lounge
• Quarterly company outings
• Catered meals every Friday

The above is intended to describe the general content and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tax Rise Inc is an equal employment opportunity employer and prohibits discrimination and retaliation in employment based on race, religious creed, color, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, uniform service member status, marital status, pregnancy, age, medical condition (cancer related or HIV/AIDS related), genetic characteristics, physical or mental disability, as well as any other category protected by federal, state, or local laws. In accordance with applicable federal and state laws protecting qualified individuals with known disabilities, Tax Rise Inc will attempt to reasonably accommodate those individuals unless doing so creates an undue hardship on the Company.

Job Type: Full-time

Pay: $17.50 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Irvine, CA 92612: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• If offered a position, how soon would you be able to start?

Experience:

• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: One location

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