Job description
Overview:
At Cracker Barrel, our mission is Pleasing People. This is evident from the moment you walk through our doors, with the first smile that greets you, from the items in our retail store to the food on the table, we welcome you home!
The principle purpose of this position is to adjust and settle guest general liability claims, including lawsuits, in a manner, which balances customer satisfaction with the protection of Cracker Barrel's assets.
Responsibility:
Experience and Education
Knowledge and Skills
Environment and Working Conditions
At Cracker Barrel, our mission is Pleasing People. This is evident from the moment you walk through our doors, with the first smile that greets you, from the items in our retail store to the food on the table, we welcome you home!
The principle purpose of this position is to adjust and settle guest general liability claims, including lawsuits, in a manner, which balances customer satisfaction with the protection of Cracker Barrel's assets.
Responsibility:
- Investigates guest incident reports. Interviews or corresponds with the guest, company personnel, and witnesses to obtain facts regarding guest claims, to evaluate liability or negligence issues.
- Evaluates facts gathered and other pertinent information such as medical records, dental records, correspondence, legal opinions, etc. to make a liability determination.
- Negotiates and resolves guest incidents, within established authority levels, directly with the guest or their attorney. Discusses guest incidents with settlement value over established authority level to the claims manager to obtain authority to resolve.
- Works directly with defense counsel on litigated matters to research, analyze, and produce supporting legal Discovery and Evidence to develop case defense. Corresponds and communications routinely with counsel to formulate case strategies.
Experience and Education
- High School diploma and 2-4 years experience in risk management, or insurance claims; or equivalent combination of education and experience.
- Prefer college degree in business or insurance.
Knowledge and Skills
- Strong oral and written communication skills.
- Proficient computer skills.
- Strong organizational and prioritizing skills.
- Good interpersonal skills.
- Basic knowledge of legal terminology.
- Basic knowledge of insurance terminology.
- Strong analytical and decision making skills.
Environment and Working Conditions
- Ability and willingness to travel overnight for trials, depositions, investigations, mediations.
- Mix of hybrid and remote work schedule
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