Essential Functions:

People:

1.Communicates openly in a non-judgmental and professional demeanor during all interactions with customers and co-workers.

Service:

1. Communicates directly with external vendors and accounting related to client account payment posting.

2.Works with manager to address workflow obstacles for continuous improvement.

3.Assists Claims Analysts, Accounting and Customer Service with patient account concerned with lost payments and/or posting discrepancies.

Quality/Safety:

1. Post incoming cash daily and resolve associated errors

2. Work unapplied cash accounts at least once a week to assure monies applied to appropriate accounts or returned to payer.

3. Coordinates cash posting processes so that transactions are efficient, through setting up all electronic 5010 payers whenever possible, and assures cash is balanced each day.

4. Monitors payments for overpayments and over contractuals for compliance with regards to CMS, HCPF and other payer regulations.

5. Responsible for accessing and using all pay portals, electronic remittance advices, EOB access, denial transactions, payment and adjustment libraries/dictionaries, and scanning of daily batches.

6. Maintains accurate collection logs that balance to bank deposits.

7. Works with other cash posting team to ensure productivity standards are met.

8. Responsible to balance incoming cash daily and finalizing at each month end.

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl, able to sit and type for extended periods of time. Expected to demonstrate excellent customer service technique when working with peers and leadership.