About Travel Insured International (TII):

Travel Insured International (TII), a Crum & Forster Company, is a leader in the travel protection industry. We hire the best of the best to join our winning Team in meeting our number one goal of customer service excellence. Begin your rewarding career with the leading travel insurance provided in the industry! Remote or hybrid work arrangements available. C&F TII lives its values, commits to giving back through charitable contributions, and is passionate about diversity, equality, and inclusion (DEI). Apply today!

• Review, assess, and process claims with adhering to established (SLAs)
• Consistently provide high-level customer service through adherence to documented procedures
• Serve as a customer advocate in all interactions to provide an outstanding customer experience
• Corresponds through verbal/written communication with policyholders, claimants, and travel advisers to gather pertinent information to support claim decision
• Deliver complete, timely, and accurate work in accordance with Department metrics
• Demonstrate reliability (attendance, punctuality, time management)
• Assume accountability for independent management of your work queue to deliver complete, timely, and accurate work
• Recognize fraud and subrogation opportunities and refer to appropriate expert
• Show respect for co-workers and external contacts, including customers, agents, and third-party providers
• Demonstrate professionalism and positive influence in support of the Team’s goals
• Express yourself as a leader through willingness to put forth ideas to improve Department performance
• Strive to continuously develop and refine your skills as a Claims professional
• Participate in Operations and Company-wide initiatives (Focus Groups, Pilots, System Enhancements)

• Demonstrated ability to communicate in a clear, concise manner appropriate to the audience via phone, email, and in writing
• Active listening skills
• Solid knowledge of principles and processes for claim examination, evaluation, and disposition
• Strong problem solving and decision-making skills
• Demonstrated ability to work independently
• Ability to adjust readily to multiple demands and constituencies, shifting priorities, and rapid change
• Willing to accept constructive feedback
• Strong computer literacy with demonstrated keyboard skills, solid knowledge of technology used for claims administration, and familiarity with Microsoft office software and Cloud base systems
• Bachelor’s degree or equivalent work experience preferred
• Prior Claims or Customer Service work preferred

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community