Job description
Initial Posting Date:
02/24/2023
Application Deadline:
03/13/2023
Agency:
Department of Justice
Salary Range:
$3,265 - $4,913
Position Type:
Employee
Position Title:
Child Support Case Manager - Entry (Bend)
Job Description:
If you are seeking a job with satisfaction in your daily work, a Child Support Case Manager (Entry) in the Division of Child Support (DCS) could be the position for you. We are seeking to hire multiple Child Support Case Managers (Entry) for our Bend Office. Core skills to be successful as a case manager include attention to detail, consistency, and organization. This opportunity in DCS will provide you with experience to grow within the Department of Justice and expand your career path.
The Bend DCS office is assigned child support cases in Crook, Deschutes, Harney, Hood River, Jefferson, Klamath, Lake, and Wasco counties. This includes the establishment, modification and enforcement of child support and health care obligations as well as the establishment of paternity. The Bend DCS office works cooperatively with three federally recognized tribes, The Confederated Tribes of Warm Spring, The Klamath Tribes and The Burns Paiute Tribes along with the Crook and Harney County District Attorney offices.
The Oregon Child Support Program, administered by the Division of Child Support, is one of the top four anti-poverty programs in the nation. Apply today and become part of a program whose mission is to enhance the well-being of children and promote positive parental involvement by providing child support services to families. Your contributions will make a difference in the lives of Oregon’s most valuable resource—our children.
Job Duties (in part)
Due to the nature of this position for training, the required work hours are 8 a.m.– 5 p.m., Monday through Friday, with an hour scheduled for lunch. After training is complete, there may be more schedule flexibility.
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Review individuals’ case documents and records to determine if a child support order is needed.
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Contact agency customers and other service providers to gather information to assist in establishing paternity and to establish and enforce support orders.
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Establish, modify, enforce, and provide accounting records for child support orders by deciding needed action.
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Apply federal and state laws, rules, and agency policies and procedures.
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Verify payments are properly disbursed.
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Verify accuracy of any state agency claims against child support.
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Request, review, and evaluate paternity declarations to initiate action. Complete and file legal documents to establish paternity. Process modification requests.
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Gather wage and health care information, research and apply child support guidelines to calculate support obligation.
Required Experience
Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage
all interested individuals to apply, and allow us to evaluate the knowledge, skills and abilities that you demonstrate, using an intentional equity lens.
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Three (3) years of experience working with the public in person or by phone giving information about services and programs and solving customer problems/complaints. Experience must include the use of personal computers, web-based applications, and typical software such as Microsoft Office.
OR
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Bachelor's Degree may substitute for the above experience. To receive credit for a degree, you must attach a photocopy of your transcripts to your application.
Work experience is based on a 40-hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)
After one year and upon a successful completion of trial service as a Child Support Case Manager-Entry, employees will meet the minimum qualifications of Child Support Case Manager and be placed in the Child Support Case Manager classification (Salary Range (21) - $3,790 - $5,771 monthly. 6% of which is the Public Employees Retirement System contribution).
Current Division of Child Support case managers who are successful finalists will be processed as lateral transfers.
Desired Skills, Experiences, and Attributes
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Adaptability when facing change in job processes and requirements.
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Skill in sorting through, and analyzing, mass amounts of information.
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Professional experience communicating policies, rules, or laws to the public.
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Computer proficient with a clear ability to learn new systems and methods.
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Experience using a variety of computer programs to view, enter, edit, and extract information.
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Ability to independently complete assignments on time.
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Ability to maintain professional composure, tact, and friendliness while working with the public who may be irate, hostile, and/or emotionally distraught.
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An ability to work in an environment with frequent interruptions.
What’s In It For You
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Exposure to a variety of operational areas within the Oregon Child Support Program (for those interested in future advancement opportunity).
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Permanent, full-time employment.
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Vacation, sick leave, 11 paid holidays a year, and special days off.
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Excellent medical, vision, and dental benefits and insurance.
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Pension and retirement programs.
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Endless peer and management support, and representation by the Service Employees International Union (SEIU).
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Opportunity to expand your professional skills.
For more information about our benefits, you can learn
here
.
New Entry Level Case Managers are typically brought in at step 1($3,265) or step 2($3,398). Under
Pay Equity Laws
very special circumstances must exist for consideration of a higher starting salary.
Application Process
Candidates from diverse backgrounds are encouraged to apply. The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran, gender, sexual orientation, religion, age or disability, and is committed to workplace diversity.
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Click "Apply" and complete the online application and all supplemental questions.
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Attach your resume.
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Attach a cover letter identifying your attributes that meet the desired and requested skills.
If you are interested in assistance with completing your resume, cover letter, or interview workshops please check out WorkSource Oregon
here
.
ALL APPLICANTS: You will only have one opportunity to upload the required resume and required cover letter. Drag and drop both your resume and cover letter into Workday when prompted to upload your resume. If you are concerned that one or both requested documents didn't attach to your application, if you need an accommodation under the Americans with Disabilities Act (ADA), have questions, or need assistance with the application process, please contact doj.recruitment@doj.state.or.us. Any materials emailed will be associated on your behalf if received before the posting deadline.
CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Career Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply", update your employee profile to reflect your Education, Skills, and Job History (including your current job).
For additional information regarding benefits and application assistance,
click HERE
.
Oregon Department of Justice
1162 Court St NE
Salem, OR 97301
1162 Court St NE
Salem, OR 97301
DOJ.recruitment@doj.state.or.us
Phone: (503) 947-4328
Fax: (503) 373-0367
Fax: (503) 373-0367
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