Central Scheduling Agent - Patient Intake
Full Time
Greenville, SC 29601
Posted
Job description
Overview:
As part of the Central Scheduling Agent Team, you will provide an exceptional and memorable first impression for incoming patients by accurately following ATIs established intake processes. The Central Scheduling Agent I will also create and document patient accounts in a precise and efficient manner, work effectively with internal business partners, and ensure all follow up work is completed. This role will deliver nothing but the highest level of customer service.
Work Location: ATI regional office hub in Greenville, SC
Work Schedule: Weekdays 9:00am - 6:00pm
ATI offers an attractive total compensation package with best in class, customizable benefits plan including:
This is an opportunity to join the best Physical Therapy Company in the world while learning great skills that will help your personal and professional growth. We are the largest physical therapy company under one brand name in the U.S., but also pride ourselves on our small-practice, family-like atmosphere.
Responsibilities:
Education Required: High School Diploma or equivalent
Knowledge, Skills, and Abilities:
As part of the Central Scheduling Agent Team, you will provide an exceptional and memorable first impression for incoming patients by accurately following ATIs established intake processes. The Central Scheduling Agent I will also create and document patient accounts in a precise and efficient manner, work effectively with internal business partners, and ensure all follow up work is completed. This role will deliver nothing but the highest level of customer service.
Work Location: ATI regional office hub in Greenville, SC
Work Schedule: Weekdays 9:00am - 6:00pm
ATI offers an attractive total compensation package with best in class, customizable benefits plan including:
- Medical, Dental, Vision Insurance
- An exceptional 401k plan.
- At ATI, we care about your work life balance. We want you to enjoy your time away from work by utilizing our competitive PTO plan.
- Being a healthcare company, we understand what it means to feel safe and healthy. ATI provides a bank of sick time to use for emergencies.
- Paid holidays
- And the ability to add in and customize benefits like our popular pet insurance.
This is an opportunity to join the best Physical Therapy Company in the world while learning great skills that will help your personal and professional growth. We are the largest physical therapy company under one brand name in the U.S., but also pride ourselves on our small-practice, family-like atmosphere.
Responsibilities:
- Responsible for scheduling patients for physical therapy needs.
- Maintains strict confidentiality with patient information.
- Support patients by sharing important and relevant information with callers that promotes options and resources.
- Collaborate with other departments and clinics to ensure patient's needs are met.
- Build relationships with external business partners that include physicians, attorneys, nurses, case managers, and other healthcare groups.
- Engage and productively participate in team meetings, huddles, and training.
- The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
Education Required: High School Diploma or equivalent
Knowledge, Skills, and Abilities:
- Excellent inbound and outbound telephone rapport building skills, assessing the needs of prospective new patients, and communicating the value of ATI Physical Therapy services. Securing and accurately scheduling an appointment for each referral according to departmental workflows.
- Adhere to all required steps in established referral intake workflows and supporting all work queues within SLA's. Accurate entry of all information into all system. Complete all follow up work with both prospective patients and internal/external business partners.
- Demonstrate superior communication skills, both written and verbal.
- Understand and exercise the use of internal management escalation processes to resolve any barriers to scheduling referrals, patient, or caller's concerns.
- Composure, professionalism, friendliness, and empathy in all interactions with callers and team members.
- Strong attention to detail, superior customer service skills, and ability to multi-task with strong computer skills are necessary with effective critical thinking.
- The qualified candidate will be ready to work in a fast-paced and rapidly changing environment.
jjbodyshop.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, jjbodyshop.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, jjbodyshop.com is the ideal place to find your next job.