Job description

The position:

North Shore Resort Company is seeking candidates with a friendly and professional voice to work in our Central Reservations Department located within the Superior Shores Resort property of Two Harbors, Minnesota.

Company Information:

North Shore Resort Company is a relatively new company formed in 2018 as a division of Campbell Hospitality Group to acquire and operate landmark resort properties on Minnesota’s North Shore of Lake Superior. Currently the company owns and manages the two largest resorts on the North Shore consisting of almost 400 rooms with a capacity of 1500 guests, 3 restaurants, and event spaces. We are continuously updating our properties and have a strong focus on creating new unique guest experiences as we transition our properties from 3 star resorts to 4+ star properties.

Lutsen Resort is Minnesota’s first and oldest resort and has been in continuation operation since 1885. Lutsen has been showcasing its picturesque location on the North Shore of Lake Superior for 135 years. Our resort features a private stone beach complete with red Adirondack chairs for viewing the lake that match our historic red Scandinavian lodge designed by renown architect Edwin Lundie. Exploring the grounds of Lutsen Resort also includes viewing the water falls of the Poplar River from our famous red covered bridges. The resort features a fine dining restaurant, a second casual pub, wedding and event facilities, spa and golf course complimented by 165 lodging units sleeping over 750 guests per night making it one of 2 of the largest resorts on the North Shore both owned by North Shore Resort Company which prides itself of being family owned and operated.

Superior Shores Resort & Conference Center is the largest resort on the North Shore by “room count” and sister to the largest resort on the North Shore by “pillow count”; Lutsen Resort. Superior Shores also has the privilege of being the only Resort with a true Event Center. The highlight of our property is our 10,000 feet of shoreline that our name pays tribute too. Our location is truly the gateway to the North Shore being the first resort after Two Harbors on Scenic Highway 61. Our resort offers lodging in 3 different properties overlooking two different bays and a cove. We offer a large onsite restaurant, multiple pools and fitness facilities and an array of amenities and offerings. Winter is spent hosting snowmobilers and avid users of our Infinity Ice Skating Rink that spans 180 feet, summer is spent exploring our 2,000 foot pebble beach. We truly have an amazing property and take pride in offering the best possible guest experience!

Mission: To excel in an environment where the guest comes first and all aspects of the job are done in a professional manner with the focus on providing a 5 star guest service experience at all times.

Position Duties & Responsibilities:

· Making guest reservations sourced through the call center

· Call management and fielding of guest inquiries

· Processing of advanced deposits

· Making non lodging reservations for dining, spa, tours and excursions

· Replying to guest inquiries via email and social media

Reporting Structure:

· This position reports directly to the Director of Reservations & Lodging Technologies

Required Skills and Attributes:

The successful candidate will show traits of a strong work ethic and have a sincere interest in the hospitality industry, and most importantly, have a desire to been in this industry to create great guest experiences.

Required attributes of a successful hospitality employee:

· Enthusiastic personality

· Friendly voice

· Contagious smile

· Informative

· Well groomed & excellent hygiene

· Professional

· Excellent communication skills

· Empathetic & understanding

· Excellent problem solving

Job Types: Full-time, Part-time

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Overtime
• Weekend availability

Application Question(s):

• Are you able to commute to our location in Two Harbors, MN with reliable transportation? This is not a remote position.

Work Location: In person

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