Job description

GENERAL SUMMARY

The Center Assistant is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, market research, and other administrative tasks. The Center Assistant provides a positive first impression for potential and existing customers, fields calls from customers, and schedules appointments.

ESSENTIAL JOB FUNCTIONS

· Leads day-to-day administrative tasks such as timely and high quality phone reception, word processing, data entry, filing, and other administrative tasks

· Greets and assists students, parents, and potential customers according to Sylvan standards

· Fields inquiry calls from potential customers; Fields calls from current families

· Schedules assessments, tours and Welcome Conferences according to Sylvan Standards; Manages scheduling changes of current families

· Assists Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments

· Assists Center Directors with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center supplies

· Assists Center Directors with maintaining the professional appearance of the Center according to Sylvan standards

· Supports standards and procedures to ensure student safety and well-being

· May assist teachers with preparation for instruction; Gathers and prepares materials as appropriate

KNOWLEDGE REQUIRED

· Some college preferred

· A minimum of three years of customer service experience; Retail sales experience preferred

· Experience using full suite of Microsoft Office applications and other standard business applications

· Knowledge of general office equipment such as copiers, printers, and office phones

SKILLS AND ABILITIES REQURED

· Strong customer service, interpersonal and communication skills

· Strong word processing, data entry, and other administrative skills

· Proven ability to effectively use consultative sales skills when serving customers

· Proven ability to communicate effectively in writing; Ability to proofread and edit copy

· Strong organizational skills; Proven ability to manage multiple tasks and be flexible

· Ability to occasionally lift and/or move up to ten pounds

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Schedule:

• 4 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Anchorage, AK 99507: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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