Job description

Since its inception in 2009, uBreakiFix has grown to hundreds of stores nationwide in markets across the U.S and Canada. But the best part is that we're currently looking for new members to join our team! Come join one of the largest and most reputable smartphone repair companies in the US!

Essential Job Duties and Responsibilities:

• Diagnose, troubleshoot, and repair devices
• Provide recommendations for problem resolution
• Explain complex technical issues to customers in a non-technical, simple to understand manner
• Provide repair and replacement estimates to customers
• Ensure that all repairs meet or exceed uBreakiFix quality standards
• Answer phone calls to the store with a professional, courteous and friendly demeanor
• Ensure that customers have a great experience by providing service that exceeds customer expectations
• Keep track of all devices and inventory while safeguarding all store stock
• Utilize the point of sale system to maintain an accurate, real-time record of customer information and repairs

Basic Qualifications:

• Outstanding customer service skills
• Strong interest in technology
• Excellent technical, problem solving, and analytic skills
• Proficient in Microsoft Office
• Availability to work flexible hours, including weekends and holidays

• High school diploma or GED

Preferred Qualifications:

• A+ Certification
• Apple Certified Macintosh Technician (ACMT)
• Experience repairing electronics, smartphones, and PC/Macs
• Technical degree or certification in Electronics or Consumer Electronics
• Previous experience working at retail electronics store

We Offer:

• Competitive pay & tips/commission
• On-the-job training and guidance, no experience necessary

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Schedule:

• 10 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Raleigh, NC 27617: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Software troubleshooting: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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