Job description

We are looking for an experienced Case Manager to join our team. The successful candidate will be responsible for providing case management services to clients, including assessment, planning, implementation, monitoring, and evaluation of services. The Case Manager will also provide advocacy and support to clients, as well as coordinate with other professionals to ensure the best possible outcomes. The ideal candidate will have excellent communication and organizational skills, as well as a strong commitment to helping those in need.

Competencies:

Customer Service: Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer within the resources that can be made available.

Problem Solving: Identifies problems, involves others in seeking solutions, conducts appropriate analyses, searches for best solutions; responds quickly to new challenges.

Integrity: Uphold personal and professional ethics and values, taking into account the values of the organization and respecting the culture, beliefs and abilities of individuals.

Communication Proficiency: Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations.

Personal Effectiveness/Credibility: Ability to promise and deliver results, build effective relationships and establish a reliable track record.

Responsibilities:

• Provide individual and group counseling, crisis intervention, as well as education and skills training.
• Ensures orientation of new clients immediately upon admission.
• Obtains history and presenting information as delineated in program policy.
• Defines all relevant community sources affecting care and treatment of the consumer (e.g. attorney, family, case manager, etc.) and develops and follows contact plans and conjoint therapy plans.
• Updates referring sources and family members on patient progress, if/as approved by the individual in services.
• Utilizes agency endorsed patient-centered therapeutic interventions and rapport-building practices, including motivational interviewing techniques, to non-confrontationally enhance consumer insight regarding diagnostic and usage patterns.
• Documents treatment episodes, contacts, treatment plans and sessions according to periodicity and content requirements.
• Maintains appointed continuous caseload of actively engaged individuals.
• Coordinates comprehensive discharge plan to ensure seamless community reintegration.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Minimum Qualifications

• At least 2 years of experience in a behavioral healthcare or substance abuse settings serving culturally diverse populations.
• Excellent verbal and written communication skills required.
• Ability to work with an Electronic Medical Record (Kipu Health)
• Excellent organizational skills with the ability to prioritize workload and meet deadlines.
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Exceptional analytical and problem-solving skills.
• Proven ability to handle multiple projects under pressure.
• Understanding of diverse cultures and gender specific issues and the ability to incorporate needs of gender and culturally diverse groups into the organization.
• Understands need for and maintains appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources and all other contacts.
• Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families and referral sources.
• Must have strong knowledge of a variety of computer software applications in word processing, spreadsheets, and presentations (MS Word, Excel, and PowerPoint).
• Knowledge of case management for dual diagnosis patients.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is usually moderate.

Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision and the ability to adjust

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Needham Heights, MA 02494: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

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